Brandi Dichiara
Deland,Florida
Summary
Experienced sales professional with a strong track record of exceeding targets in client focused industries, including medical, wellness, and technical services. Proven expertise in building long lasting client relationships, managing complex accounts, and delivering tailored solutions that drive growth. Skilled in consultative sales, customer training, and CRM utilization. Adept at presenting complex solutions, leading client training sessions, and driving product adoption. Seeking to leverage my background to deliver impactful results as a Sales Consultant at Intellijoint Surgical.
Overview
10
10
years of professional experience
Work History
Operations and Account Manager (PartTime)
Double D Tuning
01.2023 - Current
- Support Role: Provide part time operational and administrative support for the business, focusing on bookkeeping, tax preparation, file management, and client coordination
- Client Relationship Management: Assist with client consultations and project management for high performance automotive upgrades, ensuring smooth communication and satisfaction
- Administrative Excellence: Maintain organized financial and operational records, ensuring compliance with financial regulations and streamlining business processes
- Operational Support: Help with daytoday operations as needed, contributing to the business's success while maintaining flexibility for additional professional opportunities
Personal Cruise Consultant
Norwegian Cruise Line Holdings Ltd.
06.2022 - 01.2023
- Sales and Lead Management: Utilized warm leads generated from website inquiries to initiate outbound calls, converting client interest into cruise bookings
- Maintained consistent followup with clients through phone calls, emails, and other communication channels to ensure satisfaction and completion of the booking process
- When available, supported the inbound call line to secure additional sales opportunities
- Client Relationship Management: Built and maintained longterm relationships with clients, often managing reservations booked years in advance
- Handled payment processing, resolved payment delays, updated reservations, facilitated changes or cancellations, and ensured promotional pricing accuracy during sales events
- Operational Excellence: Leveraged Salesforce, Seaweb, and Microsoft Office to track leads, manage client data, and monitor reservation updates
- Ensured all client interactions were accurately recorded and followed up on in a timely manner to exceed service expectations
- Collaboration and Communication: Worked remotely as part of a team of 40 consultants, consistently achieving top monthly sales records
- Regularly used Microsoft Teams and Zoom for team meetings, performance updates, and training sessions
- Customer Focus: Delivered exceptional service by addressing client concerns, resolving issues promptly, and maintaining a personable and professional approach
- Acted as a trusted advisor to clients, fostering loyalty and encouraging repeat bookings and referrals
- Commitment to Excellence: Regularly worked overtime, weekends, and remained on call to assist clients outside regular hours, ensuring their cruise experience was seamless and stressfree
- Team Achievements: Contributed to the team's success in earning top sales awards through collaborative effort, attention to detail, and exceeding client expectations
Sales Consultant
Burn Fat Orlando, LLC
10.2019 - 05.2021
- Health Assessments: Conducted in depth consultations to evaluate clients' health and wellness goals, creating personalized weight management and wellness plans tailored to their unique medical and lifestyle needs
- Client Education: Provided comprehensive education on nutrition, metabolism, and lifestyle modifications, equipping clients with the knowledge to make sustainable health choices and improve their overall wellbeing
- Retention and Sales: Fostered strong relationships with clients through personalized care and consistent followups, encouraging repeat business and longterm program success
- Training and Mentorship: Trained new employees on the company's healthfocused programs and sales strategies, ensuring they were wellequipped to provide exceptional service and achieve performance goals
- Collaboration with Healthcare Professionals: Worked closely with the company's medical team to ensure that all wellness plans adhered to appropriate health standards and addressed any clientspecific health concerns
- Supportive Environment: Acted as a trusted advisor and motivator for clients, helping them navigate health challenges and stay committed to their wellness journey
Sales Representative
Bluegreen Vacations, Hilton Grand Vacations, and Holiday Inn Vacation Club
05.2015 - 10.2019
- Inbound Sales: Worked in a dedicated inbound sales role, professionally handling highvolume calls transferred from various sources
- Engaged potential clients by addressing inquiries, promoting vacation packages, and guiding them through the decisionmaking process to secure sales
- Outbound Sales: Transitioned to a specialized outbound sales role, proactively reaching out to potential customers to generate leads and convert interest into sales opportunities
- Utilized targeted communication strategies to engage new clients and present vacation ownership benefits
- Closing Expertise: Consistently recognized as a top closer across both inbound and outbound roles, leveraging persuasive communication, active listening, and tailored approaches to meet and exceed sales targets
- Brand Representation: Represented multiple premier vacation brands, including Bluegreen Vacations, Hilton Grand Vacations, and Holiday Inn Vacation Club, offering personalized solutions to clients that aligned with their travel goals
- Client Satisfaction: Delivered exceptional customer service across all interactions, ensuring clients felt informed and confident in their purchasing decisions
- Built trust to encourage referrals and repeat business
- Sales Strategy and Collaboration: Contributed to team success by sharing insights and best practices, fostering a collaborative and highperformance sales environment
Education
Certificate in Master of Arts - Massage Therapy
California Healing Arts College
06.2008
Skills
- Consultative Selling
- Advanced CRM Proficiency (Salesforce, HubSpot)
- Client Needs Assessment
- Training and Presentation Delivery
- Lead Generation and Pipeline Management
- Team Collaboration
- Customer training
- Account development
Recommendations
Brandi easily creates genuine connections with her clients that lead to direct sale conversions and memorable customer care experiences. Her upbeat personality motivates team members and fosters a comfortable, productive environment., Rosa Raiola, Client Staffing Specialist, https://www.linkedin.com/in/rosararchitectureandengineeringrecruiter/
Timeline
Operations and Account Manager (PartTime)
Double D Tuning
01.2023 - Current
Personal Cruise Consultant
Norwegian Cruise Line Holdings Ltd.
06.2022 - 01.2023
Sales Consultant
Burn Fat Orlando, LLC
10.2019 - 05.2021
Sales Representative
Bluegreen Vacations, Hilton Grand Vacations, and Holiday Inn Vacation Club
05.2015 - 10.2019
Certificate in Master of Arts - Massage Therapy
California Healing Arts College
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