Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandi Dickerson

Canton

Summary

I have worked for the same company for 20+ years in various positions. I am well versed in Employee Benefits, Online Enrollment System (THEbenefits hub) and Customer Suppor. I have strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I have a positive mindset and am committed to continuous learning and growing.

Overview

29
29
years of professional experience

Work History

Implementor

Allsynx
03.2016 - Current
  • Implemented customized account plans to meet individual client needs.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
  • Collaborated with other departments to address customer needs and service requests.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Streamlined account management processes to improve efficiency and reduce errors.
  • Enhanced client satisfaction by effectively managing and resolving account inquiries.
  • Advocated for clients within company, ensuring their feedback and needs were prioritized in product development.
  • Improved account management processes, significantly reducing response time to client queries.
  • Full-Time Remote

Account Representative

Allsynx
02.2013 - 03.2016
  • Service and Conduct Annual Reenrollment benefits on THEbenefitsHub according to each accounts specification
  • Do testing on the system to insure that the system is functioning properly
  • Handle all the Employee Benefits for 70+ accounts
  • Numerous requests and a high volume of customer service calls
  • Training all Benefit Administrators on making employee changes on the enrollment system
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Enhanced client satisfaction by effectively managing and resolving account inquiries.
  • Implemented customized account plans to meet individual client needs.
  • Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
  • Collaborated with other departments to address customer needs and service requests.
  • Developed and implemented strategies to improve customer retention and loyalty.
  • Supported customer satisfaction through regular follow-up and communication.
  • Streamlined account management processes to improve efficiency and reduce errors.
  • Improved account management processes, significantly reducing response time to client queries.
  • Full-Time Remote

Account Specialist

Allsynx
05.2012 - 02.2013
  • Build and Implement Employee Benefits on THEbenefitsHub according to the desired plan designs.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
  • Collaborated with cross-functional teams to design custom solutions, meeting unique client needs and driving satisfaction.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Billing Coordinator

Mass Group Marketing (MGM Benefits Group)
10.2005 - 05.2012
  • Company Overview: MGM Benefits Group provides Cafeteria Plan Solutions (Section 125 Plans) and various employee benefits services
  • MGM Benefits Group provides Cafeteria Plan Solutions (Section 125 Plans) and various employee benefits services
  • Completed appeals of denied claims on patient bills.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Entered details into accounts and tracked payments.
  • Streamlined workflow for faster invoice processing, improving overall efficiency in the department.

Administration Coordinator

Mass Group Marketing (MGM Benefits Group)
12.1995 - 10.2005
  • Company Overview: MGM Benefits Group provides Cafeteria Plan Solutions (Section 125 Plans) and various employee benefits services
  • MGM Benefits Group provides Cafeteria Plan Solutions (Section 125 Plans) and various employee benefits services
  • Maintained accurate, up-to-date databases of key contacts/vendors enabling efficient communication and resource allocation.
  • Streamlined administrative processes by implementing efficient filing systems and organizational tools.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Diploma -

W.W. Samuell High School
Dallas, Texas
05.1993

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Dependable and Responsible
  • Multitasking Abilities
  • Critical Thinking
  • Organizational Skills
  • Problem Resolution
  • Decision-Making
  • Computer Skills

References

  • Natalie Cleaver, Combined Benefit Group, (972) 890-1097
  • Stacey Moncrief, (972) 567-5456

Timeline

Implementor

Allsynx
03.2016 - Current

Account Representative

Allsynx
02.2013 - 03.2016

Account Specialist

Allsynx
05.2012 - 02.2013

Billing Coordinator

Mass Group Marketing (MGM Benefits Group)
10.2005 - 05.2012

Administration Coordinator

Mass Group Marketing (MGM Benefits Group)
12.1995 - 10.2005

Diploma -

W.W. Samuell High School

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Brandi Dickerson