Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Dille

Wickenburg,AZ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

16
16
years of professional experience

Work History

Customer Service Manager

Safeway
03.2019 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Secretary

High Desert Flooring
06.2007 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Server Shift Leader

Cowboy Cookin
11.2017 - 07.2023
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Observed servers to provide feedback and coaching in areas requiring improvement.

Server

Spurs Cafe
06.2016 - 11.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server Supervisor

Ike's
05.2012 - 06.2016
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Led team of servers to consistently meet customer service and sales targets.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Enforced compliance with uniform and personal presentation standards.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Conducted performance evaluations to identify needed merit raises or disciplinary actions.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Monitored food preparation, production, and plating for quality control.

Server

Rancho De Los Caballeros
10.2009 - 05.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Cactus High School
Glendale, AZ
05.1999

Skills

  • Client Relations and Retention
  • Retail Knowledge
  • Sales Expertise
  • Skilled Trainer
  • Issue Resolution
  • Conflict Management
  • Employee Performance Reviews
  • Customer Service
  • Leadership
  • Cash Register Operations
  • Employee Coaching and Mentoring
  • Staff Training
  • Job and Task Observation
  • Employee Scheduling
  • New Hire Training
  • Verbal and Written Communication
  • Upselling Techniques
  • Managing Operations and Efficiency
  • Exceptional Telephone Etiquette
  • Customer Experience Management
  • Cash Handling
  • Coaching and Training

Timeline

Customer Service Manager

Safeway
03.2019 - Current

Server Shift Leader

Cowboy Cookin
11.2017 - 07.2023

Server

Spurs Cafe
06.2016 - 11.2017

Server Supervisor

Ike's
05.2012 - 06.2016

Server

Rancho De Los Caballeros
10.2009 - 05.2012

Secretary

High Desert Flooring
06.2007 - Current

High School Diploma -

Cactus High School

Similar Profiles

CREATE PROFILE
Brandi Dille