Brandi Dillon
Rock Springs,WY
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering sharp attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Strong work ethic to perform excellence in independent and team environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dietary Aide
Compass Group USA, Aspen Mountain Medical Center
10.2024 - Current
- Served meals to patients and staff in accordance with established schedules and dietary procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Personal Banker
First Bank of Wyoming
10.2011 - 07.2024
- Maintained and built strong client relationships through quality, personalized interactions.
- Followed operational standards, promoting security, risk management and compliance.
- Assisted and advised customers on using online and mobile banking systems.
- Assisted with over 50+ deposits, withdrawals, transfers, loan payments and other banking transactions daily.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Responded promptly to a high volume of customer emails, phone calls and requests for information.
- Participated in training sessions regarding new banking products or services.
- Recognized opportunities for cross-selling additional banking products or services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Weekend Supervisor
The Horse Palace
03.2018 - 02.2024
- Instructed and supervised staff of 4-6 employees to ensure efficient operations of the weekend shift.
- Monitored employee performance, providing guidance and direction when necessary.
- Managed day-to-day operations including scheduling personnel shifts, ordering supplies, managing budgets.
- Resolved customer complaints in a timely manner and communicated resolution to customers.
- Developed positive relationships with customers through friendly interactions.
- Maintained cleanliness of the gaming area by performing periodic cleaning tasks.
- Verified payouts to winners were made correctly according to game rules.
- Verified customer identification to ensure compliance with gaming regulations.
- Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
Teller Supervisor
Wells Fargo & Company
05.2007 - 09.2010
- Examined tellers' reports of daily transactions for accuracy.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and audited 8-10 cash drawers, Arms, and vaults.
- Promoted bank's products and services by consistently cross-selling to customers.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
Associate of Science - Social Work
Utah Valley University
Orem, UT05.1999
TRAVEL & TOURISM CERTIFICATION
Romneys School of Travel & Tourism
Orem, UT12.1997
Skills
- Relationship building and management
- Verbal and written communication
- Problem-solving abilities
- Teamwork and leadership skills
- Product knowledge
- Office equipment operation
- Bookkeeping
- Records retrieval
- Employee processing and Human Resources
- Cash handling, balancing, ordering, counterfeit detection
- Sensitive material handling
- Data collection
- Accounting skills
- Supervising staff and building moral
- Multitasking and prioritization
Accomplishments
- Supervised teams of 3-18 staff members.
- Protected consumer assets by detecting scams and fraudulent items.
- Won national contests in marketing and promoting
- Met deadlines and expectations with sales, goals, and budgeting.
- Built long lasting relationships with clients based on trust, loyalty, and dedication.
- Created many successful community events for fundraising and public relations.
Certification
- CNP - Certified Notary Public State of Wyoming
Timeline
Dietary Aide
Compass Group USA, Aspen Mountain Medical Center
10.2024 - Current
Weekend Supervisor
The Horse Palace
03.2018 - 02.2024
Personal Banker
First Bank of Wyoming
10.2011 - 07.2024
Teller Supervisor
Wells Fargo & Company
05.2007 - 09.2010
TRAVEL & TOURISM CERTIFICATION
Romneys School of Travel & Tourism
Associate of Science - Social Work
Utah Valley University
References
References available upon request.