Brandi Dixon
Gresham,OR
Summary
I’m a dedicated and detail-oriented professional with years of experience in office management and admin support, plus a strong passion for animal welfare. I’ve got a solid track record of leading teams, streamlining office operations, and setting up efficient procedures to boost productivity. I’m comfortable juggling various tasks, from handling day-to-day admin work to managing records and supporting staff. I’m great with communication and always strive to create a positive, organized environment.
Overview
9
9
years of professional experience
Work History
Quality Specialist
CSL Plasma
03.2023 - Current
- Develop, implement, and maintain quality assurance protocols to ensure that products or services meet quality standards and comply with regulations.
- Conduct inspections and tests on raw materials, in-process components, and finished products to ensure they meet quality specifications.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production and efficiency.
- Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
- Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
- Provide training to staff on quality procedures and best practices to ensure consistent quality throughout the organization.
Group Lead Reception
CSL Plasma
12.2021 - 03.2023
- Upholding the values and standards of the organization or company, and setting a good example for colleagues.
- Nurturing team member strengths and identifying areas for improvement.
- Support management and other group leads to provide a smooth flow in production areas.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Delegated tasks to others as well as manage the area's breaks/lunches.
- Member of the Quality Team since 11/30/2021.
- Cross trained in DST and Phlebotomy.
- Perform tasks of a Senior Receptionist
Sr Receptionist
CSL Plasma
10.2020 - 12.2021
- Greeted customers and visitors in-person and via telephone calls.
- Screen new and return donors for suitability for donation.
- Train new and existing employees.
- Utilized strong interpersonal and communications skills to serve donors.
- Worked well in a team setting, providing support and guidance.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
General Care Advisor
Continuum Global Solutions
01.2020 - 05.2020
- Solve issues or inquiries in a quick and efficient manner.
- Managing multiple cases at one time.
- Multitask between various programs.
- Talking customers through a series of actions to resolve a problem.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Diagnosed and troubleshot hardware, software and network issues.
Administrative Assistant
Fish Window Cleaning
03.2019 - 12.2019
- Answer phones and greet visitors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Schedule appointments and maintain calendars.
- Create and maintain filing systems, both electronic and physical.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Tech Advisor
Conduent Tigard
06.2018 - 03.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Key Holder
Joann’s Fabrics and Crafts
05.2016 - 06.2018
- Responsible for opening and closing the store.
- Maintained cash registers.
- Ran beginning and ending daily reports.
- Handled customer requests and complaints as needed.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Receptionist
Tax & Financial Solutions
01.2016 - 09.2016
- Responsible for contacting clients for future appointments.
- Kept client privilege about any personal and financial information and documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
High School Diploma -
South Summit High School
Kamas, UT05.2013
Skills
- Microsoft Office
- Verbal and Written Communication
- Quality Standards
- Customer Service
- Train Employees
- Team Leadership
- Issue and conflict resolution
- Group and Individual Instruction
- Keen Eye for Detail
- Quality Assurance
Timeline
Quality Specialist
CSL Plasma
03.2023 - Current
Group Lead Reception
CSL Plasma
12.2021 - 03.2023
Sr Receptionist
CSL Plasma
10.2020 - 12.2021
General Care Advisor
Continuum Global Solutions
01.2020 - 05.2020
Administrative Assistant
Fish Window Cleaning
03.2019 - 12.2019
Tech Advisor
Conduent Tigard
06.2018 - 03.2019
Key Holder
Joann’s Fabrics and Crafts
05.2016 - 06.2018
Receptionist
Tax & Financial Solutions
01.2016 - 09.2016
High School Diploma -
South Summit High School
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