Brandi Dolbin
Cresson
Summary
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals, with ongoing professional development and delivering high-quality results in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cosmetologist/Salon Owner/Operator
Head Shed
08.2023 - Current
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Booked appointments, answered phones and emails, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Worked effectively in fast-paced environments.
Office Manager
Suspension Doctors
07.2021 - 08.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and upheld successful operations strategies and maximize business success.
- Used customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Salon Manager
Great Clips Salon
02.2020 - 07.2021
- Gathered feedback from clients to provide pleasant salon experience.
- Organized training for new employees.
- Identified competent talent for salon professionals to have full salon floor coverage for amenities.
- Monitored stock of backbar and sales floor products and ordered supplies.
- Prepared daily shifts based on demand.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Managed cash flow, business transactions, banking, and accounting processes.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Household Manager
Home
11.2008 - 02.2020
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Scheduled appointments for medical, dental, and self-care needs.
- Performed cleaning and organization duties.
- Managed financial operations for household of four members.
- Planned youth activities to foster intellectual and emotional development.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
Associate of Arts - Medical Assisting
Bryan University
Tempe, AZ11-2025
Diploma - Cosmetology
Ogle School of Hair, Skin, And Nails
Fort Worth, TX08-2019
Diploma - Paralegal
Brown Mackie College
Hurst, TX07-2005
Skills
- Cosmetology
- Social skills
- Scheduling appointments
- Relationship building and management
- Clear communication
- Active listening
- Anatomy
- Administrative procedures
- Scheduling
- File management
- Organization skills
- Office management
Accomplishments
- Supervised team of six staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Cosmetologist - 2019-Present
- Certified CMA,- 2024-Present
Timeline
Cosmetologist/Salon Owner/Operator
Head Shed
08.2023 - Current
Office Manager
Suspension Doctors
07.2021 - 08.2023
Assistant Salon Manager
Great Clips Salon
02.2020 - 07.2021
Household Manager
Home
11.2008 - 02.2020
Associate of Arts - Medical Assisting
Bryan University
Diploma - Cosmetology
Ogle School of Hair, Skin, And Nails
Diploma - Paralegal
Brown Mackie College
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