Brandi Dorton
Rockwell,North Carolina
Summary
Versatile and results-driven professional with a track record of enhancing operational efficiency at Apex Express Logistics. Excelled in route planning and dispatch software proficiency, coupled with exceptional customer service skills. Demonstrated leadership by improving service quality and fostering team growth. Proven ability in employee training and incident reporting, ensuring compliance and safety. Also required to run routes successfully.
Overview
15
15
years of professional experience
Work History
Server
Mooresville Family House
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dispatcher/Manager
Apex Express Logistics
02.2022 - 11.2024
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Daily rostering, keeping up with vans and fleet issues, delivering 1 day a week, able to run a route successfully. Keeping up with bottom performers and coaching team mates to improve work and weekly scorecard. Adding and removing people from all systems, also keeping up with all attendance. Doing orientations and training days in the vans with drivers.
Supervisor/ Team Leader
Clayton Homes
02.2015 - 05.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Also full quality inspecting on all homes before the final walk through.
Inventory Control Specialist
Atlas Sign Industries
02.2014 - 02.2015
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
Machine Operator
Supply One
02.2010 - 02.2014
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
GED -
RCCC
Salisbury, NCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Transportation
- Route planning
- Employee training
- Incident reporting
- Dispatch software proficiency
- Scheduling expertise
- Phone dispatch
- Daily reports
- Customer communication
Timeline
Server
Mooresville Family House
10.2024 - Current
Dispatcher/Manager
Apex Express Logistics
02.2022 - 11.2024
Supervisor/ Team Leader
Clayton Homes
02.2015 - 05.2021
Inventory Control Specialist
Atlas Sign Industries
02.2014 - 02.2015
Machine Operator
Supply One
02.2010 - 02.2014
GED -
RCCC
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