Brandi Douglas
Arvada,CO
Summary
Collaborative administrative professional with experience supporting physicians in processing medical information, insurance and reimbursement, technology, regulatory requirements while and providing outstanding service to patients, peers, and medical staff. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Project Coordinator
MDReview
11.2023 - 09.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Responded to requests for information on materials to inquiring parties.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Photocopied, distributed and emailed documents to project managers.
- Analyzed project performance data to identify areas of improvement.
Administrative Assistant
Colorado Physician Health Program
12.2022 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Hospital Practice Specialist
SCP Health
10.2018 - 02.2022
- Responsible for completing all daily billing, physician signatures, and physician completion of medical records
- Cross support for co-workers in auditing and CPT billing and chart review to ensure accurate documentation and billing
- Completing all reports and working deficiencies in a timely manner.
Medical Records
Panorama Orthopedics and Spine Center
10.2017 - 09.2018
- Performs all functions related to release of information
- Safeguards and protects the patient’s right to privacy by ensuring that only authorized individuals have access to personal health information
- Communicates with requestor regarding the validity and completeness of submitted authorization.
Health Information Technician II
Porter Adventist Hospital
03.2014 - 10.2017
- Analyze and dissect medical records and assist physicians with record completion
- Conduct quality control on scanned images to ensure the integrity of the scan
- Monitor transcription QA hold queue and assign the correct patient ADT in a timely manner.
Cancer Registrar Assistant (PRN)
Porter Adventist Hospital
11.2015 - 10.2016
- Coordinated cancer conferences and assisted registrars with other administrative functions
- Assessed pathology reports identifying new/recurrent cancer cases; ran and completed follow-up analysis.
Office Manager/Part-Owner
Pure Essence Skin & Nail Care
01.2002 - 01.2008
- Maintained all customer records, handled bookkeeping, managed inventory and procurement of supplies while providing outstanding customer service to clients.
Medical Internship
Woodridge Terrace Rehab & Nursing Home
07.2012 - 09.2012
- Filed and retrieved medical records, audited MDS sheets to find appropriate codes and resolutions to cases while learning and applying laws, regulations and ethical principles regarding release of information process.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Chicago, IL01.2013
Skills
- Health Information Support & Processing
- Records Management
- Customer Service
- Insurance & Reimbursement
- ICD-9 Coding
- CPT/HCPSC Coding
- Medical Terminology
- Healthcare Quality
- Data Applications
- HIPAA
- ROI
- Anatomy & Physiology Systems
- Pharmacology
- Compliance & Regulatory Requirements
Timeline
Project Coordinator
MDReview
11.2023 - 09.2024
Administrative Assistant
Colorado Physician Health Program
12.2022 - 09.2023
Hospital Practice Specialist
SCP Health
10.2018 - 02.2022
Medical Records
Panorama Orthopedics and Spine Center
10.2017 - 09.2018
Cancer Registrar Assistant (PRN)
Porter Adventist Hospital
11.2015 - 10.2016
Health Information Technician II
Porter Adventist Hospital
03.2014 - 10.2017
Medical Internship
Woodridge Terrace Rehab & Nursing Home
07.2012 - 09.2012
Office Manager/Part-Owner
Pure Essence Skin & Nail Care
01.2002 - 01.2008
Associate of Applied Science - Health Information Technology
DeVry University
Similar Profiles
Nathaniel BrienNathaniel Brien
Mover at Two Men And A TruckMover at Two Men And A Truck
Mary JohnstonMary Johnston
Medical Payment Poster at EMMI Physician Services Inc.Medical Payment Poster at EMMI Physician Services Inc.
Jordan WeaverJordan Weaver
Full Time House Manager/Nanny at The Jarmul FamilyFull Time House Manager/Nanny at The Jarmul Family