Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Duber

Bedford,Ohio

Summary

A proven expert in Warranty and Inventory Management, I significantly enhanced efficiency and customer satisfaction at Motorcars Toyota. Leveraging skills in claims processing and attention to detail, I streamlined operations, fostering a results-driven environment. My initiative and strong recordkeeping abilities led to improved service delivery and operational excellence, underscoring my commitment to achieving and exceeding targets.

Overview

16
16
years of professional experience

Work History

Warranty Administrator

Victory Toyota Of Brook Park
12.2023 - Current
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Maintained detailed service and customer records.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
  • Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
  • Implemented effective communication strategies between departments, fostering a collaborative environment that improved overall workflow within the company.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Generated, posted and attached information to claim files.
  • Checked documentation for accuracy and validity on updated systems.

Inventory Manager

Motorcars Toyota
07.2013 - 11.2023
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Developed and implemented policies and procedures for inventory management.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Monitored inventory levels to confirm compliance with company policy.
  • Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
  • Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
  • Built and nurtured positive working relationships with vendors and suppliers.
  • Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
  • Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
  • Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
  • Established re-order points and monitored supplier performance.
  • Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
  • Developed accurate forecasting models to predict future inventory needs and inform purchasing decisions.
  • Optimized supply chain processes by collaborating with suppliers, distributors, and transportation providers for seamless inventory management.
  • Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.
  • Negotiated pricing and delivery terms with suppliers to maintain cost savings and stock levels.
  • Facilitated cross-functional communication between departments for better coordination in meeting inventory demands.
  • Minimized product obsolescence through proactive identification of slow-moving items and implementation of targeted sales strategies.
  • Coordinated driver dispatch to accomplish daily delivery/trade requirements between dealers.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Collaborated with manufacturing and supply chain management.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Organized records of vehicles, schedules and completed orders.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings.
  • Conducted research to address shipping errors and packaging mistakes.

Appointment Coordinator

Motorcars Toyota
07.2008 - 07.2013
  • Directed telephone calls to appropriate parties.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
  • Coordinated appointments for service department, ensuring optimal use of resources and time management.
  • Collaborated with team members to improve overall productivity and communication within the office.
  • Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
  • Provided exceptional customer service, fostering positive relationships with both new and existing clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
  • Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
  • Participated in ongoing professional development opportunities to stay informed on industry trends and best practices for appointment coordination.
  • Assessed customer needs and responded to customer emails and calls.
  • Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
  • Called and rescheduled appointments for clients.
  • Contributed to an increase in repeat business through proactive communication efforts surrounding upcoming appointments or special promotions.
  • Reduced no-show rates with consistent follow-up calls and email reminders to clients.
  • Scheduled appointments for customers in person or over telephone.
  • Conferred with managers, and sales teams to revise plans and achieve demanding targets.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

High School Diploma -

Bedford High School
Bedford, OH

Skills

  • Claims Processing
  • Warranty Management
  • Inventory Management
  • Order Fulfillment
  • Records Maintenance
  • Automotive Industry Expertise
  • Recordkeeping skills
  • Inventory Counts
  • Paperwork Processing
  • Attention to Detail
  • Data Entry
  • Workflow Management

Timeline

Warranty Administrator

Victory Toyota Of Brook Park
12.2023 - Current

Inventory Manager

Motorcars Toyota
07.2013 - 11.2023

Appointment Coordinator

Motorcars Toyota
07.2008 - 07.2013

High School Diploma -

Bedford High School

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Brandi Duber