Brandi Easley

QC designs for Frontier projects. Updating all forms included in package. QC the drawings for permits, including TXDOT permits.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered 100-125 calls per day. Handled customer service issues , billing issues, processed payments in a call center setting for 8 states.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.