Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Edenfield

Jonesboro,GA

Summary

Dynamic Director with a proven track record at Sober Living America, enhancing recovery outcomes through tailored treatment plans and effective staff training. Skilled in conflict resolution and data entry, I successfully improved client satisfaction ratings and operational efficiency, demonstrating strong leadership and communication abilities in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Director

Sober Living America
Jonesboro, GA
04.2024 - Current
  • Facilitated over numerous individual counseling sessions per week, effectively guiding guests through their recovery journeys and achieving a success rate in relapse prevention.
  • Developed and implemented tailored treatment plans for numerous guests, incorporating evidence-based practices that enhanced their coping strategies and overall recovery outcomes.
  • Coordinated group sessions for up to 47 participants at any given time
  • Executed comprehensive assessments to identify guests specific needs, including jobs which resulted in a personalized approach that improved client satisfaction ratings within the first year.
  • Noting each individual guests charts
  • Led program development for recovery initiatives in supportive living environments.
  • Managed staff training to enhance service delivery and client support.
  • Implemented best practices for operational efficiency and client care standards.

Guest Service Manager

Sober Living America
Jonesboro, GA
01.2024 - 04.2024
  • Ensured customer service staff was adequately trained.
  • Monitored customer service performance and provided feedback.
  • Collaborated with management to develop customer service initiatives.
  • Analyzed customer service data and identified areas of improvement.
  • Developed and implemented customer service programs to increase customer satisfaction.
  • Evaluated customer feedback and took appropriate action to resolve customer issues.

Cashier

Dairy Queen
Statesboro, GA
04.2023 - 07.2023
  • Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift.
  • Answered customer telephone calls promptly and appropriately.
  • Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items, and operating a cash register.
  • Reconciled the cash register prior to close, balancing all cash, credit cards, and checks.
  • Executed currency and credit transactions quickly and accurately.
  • Maintained high levels of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
  • Provided exceptional customer service with efficient, prompt transactions.
  • Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.

Cook

Roundabout Cafe
Brooklet, GA
08.2022 - 03.2023
  • Collaborated with kitchen staff to streamline food preparation processes, reducing food waste while increasing efficiency.
  • Prepared and plated meals daily, ensuring high customer satisfaction and exceeding quality standards.
  • Trained and mentored junior kitchen staff members in culinary techniques and safety protocols, fostering a skilled and cohesive team environment.
  • Maintained cleanliness and organization of kitchen areas, successfully passing all health inspections with zero violations throughout staff tenure.

Sandwich Artist

Subway
Statesboro, Georgia
01.2017 - 02.2022
  • Used proper food handling techniques to ensure quality and safety.
  • Assisted with catering orders and ensured timely delivery of sandwiches for events.
  • Resolved customer complaints promptly and professionally to maintain a positive brand image.
  • Exhibited a strong knowledge of menu items and preparation techniques.
  • Ensured all food safety and sanitation procedures were followed.
  • Enhanced customer satisfaction by through efficient and friendly service.
  • Prepared and served an average of 70 sandwiches per shift, maintaining high quality standards.
  • Demonstrated exceptional multi-tasking skills by handling customer orders, food preparation, and cash transactions simultaneously.
  • Collaborated with team members to streamline the sandwich assembly process, resulting in decrease in wait times.
  • Trained new employees on food safety protocols and customer service best practices.

Education

Hotel and Restuarant Management - Business Management

Georgia Southern University
Statesboro, GA
01.2012

Southeast Bulloch High -

Southeast Bulloch High
Brooklet, GA
05.2001

Skills

  • Data entry
  • Customer relationship management
  • Microsoft Office
  • Conflict resolution
  • Training development
  • Document management
  • Scheduling coordination
  • Attention to detail
  • Problem solving
  • Effective communication

Timeline

Director

Sober Living America
04.2024 - Current

Guest Service Manager

Sober Living America
01.2024 - 04.2024

Cashier

Dairy Queen
04.2023 - 07.2023

Cook

Roundabout Cafe
08.2022 - 03.2023

Sandwich Artist

Subway
01.2017 - 02.2022

Hotel and Restuarant Management - Business Management

Georgia Southern University

Southeast Bulloch High -

Southeast Bulloch High

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