Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brandi Elrod

Brandi Elrod

Medical Assistant
Billingsley,AL

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Offering over 3 years experience with extensive knowledge of medical regulations and policies, clinical operations, direct patient care. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Cahaba Medical Care
09.2020 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Apple Specialist

Best Buy Inc
06.2018 - 10.2019
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained up-to-date knowledge of product and service changes.

Cashier Manager

Ruffy's Shrimp Shop
01.2016 - 06.2018
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Billingsley High School
Billingsley, AL
05.2017

Skills

  • Payment Collection
  • Data Entry
  • Phlebotomy
  • Medical Terminology
  • Indirect Patient Care
  • HIPAA Compliance
  • Medical Billing
  • Patient Scheduling
  • Patient-Focused Care
  • Patient Flow Management
  • Procedure Assistance
  • OB/GYN Procedures
  • Electronic Health Records
  • Sterile Technique
  • Medical Records Management
  • Direct Patient Care
  • Respiratory Therapy Functions
  • Emergency Procedures Understanding
  • Orthopedic Splints
  • Reliable Team Player
  • Customer Service
  • Prioritizing Stat Orders
  • Professional Bedside Manner
  • Compassionate Caregiver
  • EMR / EHR
  • First Aid
  • Vital Sign Monitoring
  • Patient Oral Care
  • Wound Care Specialist
  • Medical Terminology Knowledge

Timeline

Medical Assistant

Cahaba Medical Care
09.2020 - Current

Apple Specialist

Best Buy Inc
06.2018 - 10.2019

Cashier Manager

Ruffy's Shrimp Shop
01.2016 - 06.2018

High School Diploma -

Billingsley High School

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Brandi ElrodMedical Assistant