Summary
Work History
Education
Skills
Skills
Timeline
Generic

Brandi Ely-Durham

Santa Rosa,California

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist with knowledge and skills that blend office work and customer service with knowledge of people and their minds. Works effectively with cross-functional teams in ensuring operational and service excellence.

Work History

Customer Service Supervisor

Wells Fargo Bank
  • Key holding supervisor.
  • Supervised other employees and ran a teller window.
  • I was also in charge of talking to customers and fixing problems that arose on their accounts.
  • General office tasks when not working on the teller window.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Paralegal/Legal Secretary

Brayton Purcell Law Firm


  • File set up and filing.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Conferred with clients and other involved parties to gather and track case information.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.

Customer Service Representative Agent

Wal-Mart
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Science - Human Development

Sonoma State University
Rohnert Park, CA
05.2024

Associate of Science - Behavioral Science

Santa Rosa Junior College
Santa Rosa, CA
2022

Associate Degree in Legal Office Administration - Secretarial Studies And Office Administration

Empire Business College
Santa Rosa, CA
1997

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Decision-Making
  • Customer Relations
  • Positive and Constructive Feedback
  • Work Prioritization
  • MS Office
  • Call Monitoring
  • Customer Relationship Management (CRM)
  • Complaint resolution
  • Continuous Improvement
  • Expertise in sales
  • Inter-department collaboration
  • Research and due diligence
  • Account Management
  • Account Updates
  • Data Entry
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Customer Service Management
  • Microsoft Office
  • Business Administration

Skills

I have a specialized Associate degree from Empire Business College, this degree focuses on Administration. I have knowledge of computers and computer systems and I am a quick learner who enjoys learning new things. I am well versed in filing, documentation, deadlines, emails, answering phones, writing letters, handling office tasks and efficiency. I type 50 plus words per minute., I have worked with the public for many years. I worked at running a teller window at Wells Fargo Bank which was a customer service position. My work as a Paralegal at Brayton Purcell included computer work, knowledge of databases, answering phone calls from clients, interviewing clients, returning messages, and putting together Interrogatories. Much of my day was spent helping our clients either with their questions or concerns, and then doing the work that was needed to help them achieve their desired outcomes. I love working with people.

Timeline

Customer Service Supervisor

Wells Fargo Bank

Paralegal/Legal Secretary

Brayton Purcell Law Firm

Customer Service Representative Agent

Wal-Mart

Bachelor of Science - Human Development

Sonoma State University

Associate of Science - Behavioral Science

Santa Rosa Junior College

Associate Degree in Legal Office Administration - Secretarial Studies And Office Administration

Empire Business College

Similar Profiles

  • PATRICIA M. SCHERER

    PATRICIA M. SCHERERPATRICIA M. SCHERER

    Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors

  • Andrew S. Hollenbach

    Andrew S. HollenbachAndrew S. Hollenbach

    Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA

  • Frederick Tulay

    Frederick TulayFrederick Tulay

    Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)

  • Lucretia McMurtry

    Lucretia McMurtryLucretia McMurtry

    Associate Personal Banker/Branch Manger Assistant at Wells Fargo Bank, N.A.Associate Personal Banker/Branch Manger Assistant at Wells Fargo Bank, N.A.

  • Emily Renouf

    Emily RenoufEmily Renouf

    Restaurant Floor Manager at Sweet T's Restaurant and BarRestaurant Floor Manager at Sweet T's Restaurant and Bar

CREATE PROFILE
Brandi Ely-Durham