Summary
Overview
Work History
Education
Skills
Timeline
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Brandi English

North,SC

Summary

Reliable and upbeat showroom consultant with 26 years in the plumbing wholesale industry. I am successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, pay attention to detail, purchasing, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

26
26
years of professional experience

Work History

SR Showroom Consultant

PDI, Inc.
Lawrenceville, GA
06.2022 - 11.2023
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

SR Showroom Consultant

W.A. Bragg & Co., Inc.
10.1997 - 06.2021
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Researched and stayed current on industry trends to incorporate new products into designs.
  • Assisted clients with budget considerations and made recommendations for plumbing, appliances and accessories.
  • Purchased material and established close relationships with vendors to ensure the best quality and priced material.
  • Created professional presentations using SpecBooks to creatively communicate design intent and direction for homeowners and contractors.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Associate of Applied Science - Accounting And Business Management

Augusta Technical College
Augusta, GA
08.1997

Skills

  • Honest and Dependable
  • Special Orders
  • Customer Service
  • Product Knowledge
  • POS Software
  • Relationship Building
  • Order Management
  • Product Demonstrations
  • Attention to Detail
  • Building Customer Loyalty

Timeline

SR Showroom Consultant

PDI, Inc.
06.2022 - 11.2023

SR Showroom Consultant

W.A. Bragg & Co., Inc.
10.1997 - 06.2021

Associate of Applied Science - Accounting And Business Management

Augusta Technical College

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Brandi English