Brandi Erickson
Palmdale,CA
Summary
Dedicated professional with extensive experience in customer service relations and a proven ability to solve problems efficiently. Versatile Human Resources Coordinator focused on sourcing top talent and implementing modern workforce policies to enhance company growth. Communicative leader with a strong track record of operational improvements through effective workforce planning and development. Developer of high-value, cost-effective employee benefits options that support organizational goals.
Overview
17
17
years of professional experience
Work History
HR Coordinator
Contractors State Licensing Schools
Van Nuys
05.2024 - Current
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Initialized background checks for potential new hires.
- Maintained HR records, ensuring accuracy and confidentiality of employee data.
- Assisted in employee recruitment, hiring and interview processes.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Managed HRIS, ensuring efficient data management and reporting capabilities.
- Suggested promotions and wage increases according to employee performance.
- Ensured compliance with federal and state labor laws by staying up-to-date on changes in legislation.
- Developed and implemented recruitment strategies to attract qualified candidates for open positions.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Managed recruitment process, from posting job listings to scheduling interviews with candidates.
HR Administrator
Westdent Laboratories Inc.
Lancaster, CA
08.2010 - 04.2024
- Handled sensitive and confidential employee information with complete discretion
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process
- Processed onboarding paperwork for new hires and rehires
- Processed employee status changes, keeping human resources systems and employee records up to date
- Developed and maintained training materials and benefits packets for new hires
- Conducted job applicant background checks in accordance with policy and procedures
- Prepared and posted job openings to appropriate job sites and newspapers
- Submitted monthly, quarterly and weekly reports to management for mandatory reporting
- Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health
- Documented customer correspondence in CRM to track requests, problems and solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Processed documentation and troubleshot discrepancies to build client rapport
- Executed on-time and under-budget project management to resolve complex issues
Logistics Specialist
Neotech Products
Valencia, CA
10.2008 - 07.2010
- Conducted inventory checks and resolved discrepancies
- Organized and maintained order documentation
- Kept deliveries on track and provided timely status updates
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags
- Managed inbound and outbound delivery schedules for optimal flow of goods
- Scheduled material deliveries, equipment repair and shipment transportation
- Improved lines of communication between company and customers
- Coordinated import and export operations, adhering to tight schedules and deadlines
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team
- Relayed information between drivers and recipients regarding ETA and potential delays
- Determined appropriate licensing requirements and product classification for import and export shipments
- Logged, processed and followed up on merchandise authorization shipments in databases
- Coordinated with freight forwarders to expedite international shipments
- Dispatched local and long-distance carriers daily
- Answered inbound calls, chats and emails to facilitate customer service
Skills
- Hiring and Retention
- Affirmative Action Compliance
- Personnel Records Maintenance
- Employee Data Record Keeping
- Work Planning and Organization
- Performance Evaluations
- Staffing Documentation Maintenance
- Verbal and Written Communication
- Employee recruitment
- Background checks
- Employee onboarding
- Labor law compliance
- Benefits administration
- Human resources audits
- Employment record verification
- HR software proficiency
Timeline
HR Coordinator
Contractors State Licensing Schools
05.2024 - Current
HR Administrator
Westdent Laboratories Inc.
08.2010 - 04.2024
Logistics Specialist
Neotech Products
10.2008 - 07.2010
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