Brandi Estes-Gladden
Orange Park,FL
Summary
Reliable Medical Support professional with 3 years of experience in medical environments. Expertly assist with office operations and physician support by gathering patient information, scheduling and intake processes. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Jacksonville Psychiatric Associations
10.2022 - Current
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Clinical Medical Assistant
BayCare Health Systems - Winter Haven Hospital
08.2021 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
Certified Clinical Medical Assistant/Office Manager
Good Health Physicians LLC
01.2021 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Bachelor of Science - Information Technology
Capella University
Minneapolis, MN05.2028
Technical Degree in Medical Assisting -
Southern Technical College
Auburndale, FL12.2020
High School Diploma -
Interactive Media And Construction
Mansfield, OH12.2012
Skills
- Vital Signs Monitoring
- Patient Scheduling
- Patient Assessment
- Examination Preparation
- Data Entry
- Medical Office Administration
- Patient Flow Management
- Payment Collection
- Patient-Focused Care
- CPR
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
English
Timeline
Certified Clinical Medical Assistant
Jacksonville Psychiatric Associations
10.2022 - Current
Certified Clinical Medical Assistant
BayCare Health Systems - Winter Haven Hospital
08.2021 - 07.2022
Certified Clinical Medical Assistant/Office Manager
Good Health Physicians LLC
01.2021 - 08.2021
Bachelor of Science - Information Technology
Capella University
Technical Degree in Medical Assisting -
Southern Technical College
High School Diploma -
Interactive Media And Construction
- CCMA - Certified Clinical Medical Assistant
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