Brandi Faulk

• Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
• Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
• Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
• Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Assisted clients with claims processing, ensuring a smooth experience during difficult times.
• Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.

1. Protecting owners assets by maintaining and organizing proper standards of cleaning and maintaining wing I am entrusted with.

2. Following Health Codes to ensure Staff and Residents are safe in their shared environments. Reporting all concerns to Upper Management promptly to do repairs to ensure equipment does not break down costing owners more money,

3. Working quickly to meet daily deadlines and following stages of logic to work smarter not harder in a physically demanding role.

4. Being a Team Player to ensure others compleated their daily requirements and did not have to work late by assisting them where they need help.

3.

1. Working with several entities as a center point ensuring patients recieved their medications at the right time and at the right price negotiating costs if needed so patients therapy were not interrupted putting them at risk.

2. Working daily with Pharmacy, Doctors, Nurses, Patients, following strict guidelines from CIGNA, MEDICARE, MEDICAID, or Private Insurance Carriers to provide needed medications through home delivery or retail providers.

3. Problem solving quickly to work Case by Case to ensure with end of call resolutions

ensuring issue was resolved immediately for patient. Staying focused and on task to avoid any Medical Event.

4. Maintaing professional manners even when a call was difficult in nature and calming patient who was in crisis and afraid, not in their best moment.

5. Working through many Carriers with different guidelines and standards simultaneously ensuring delivery of proper medications or less expensive alternatives while staying in the scope of my training at all times. Staying knowledgeable but not too knowledgeable.

6. Maintaing correct information while protecting patients information and lines of payment information. Ensuring all information was properly protected from theft in a time the public was concerned about identity theft and building trust between patients and companies they were entrusting.

7. Building open communication, trust, and transparency with clients and pharmaceutical channels to ensure problem solving and resolutions under pressure.

8. Following Federal Guidelines as indicated and maintaining Top Agent status and Top Team Member on my team. Working well with Supervisor to ensure I knew all aspects of my job.

1. Assisted customers and maintained professional work ethics.

2. Protected owners assets from theift and stocked areas to ensure product desired was available and fresh.

3. Maintaining work areas and staying in compliance for operations.