Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Felton

Meridian,ID

Summary

Dedicated employee who was recently awarded Employee of the Month (October 23) at Bardenay after only being their a short time. Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Along with bartender skills, making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in all environments. Good money handling, and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Server

Bardenay
Eagle, ID
03.2023 - Current
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Bartender & Server

Ami Ami/Kamaole Poolside (Cafe o'Lei Restaurants)
Kihei, HI
08.2015 - 01.2023
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
  • Provided exceptional service to high volume of daily customers.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Bartender, Server & Manager

Marcos Grill and Deli
Kahului, HI
11.2017 - 05.2019
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Resolved customer concerns with friendly and knowledgeable service.

Education

Some College (No Degree) - Business Technologies & Automotive

Job Corps
Idaho/Washington/Utah

Skills

  • Outstanding customer service
  • Anticipating guest needs
  • Safe serving knowledge
  • Proficient in mixology
  • Maintaining a clean bar
  • Outgoing personality
  • Employee training
  • Cash and credit transactions
  • Safe Alcohol Service
  • Service-Oriented Mindset

Timeline

Server

Bardenay
03.2023 - Current

Bartender, Server & Manager

Marcos Grill and Deli
11.2017 - 05.2019

Bartender & Server

Ami Ami/Kamaole Poolside (Cafe o'Lei Restaurants)
08.2015 - 01.2023

Some College (No Degree) - Business Technologies & Automotive

Job Corps
Brandi Felton