Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandi Ferguson Fielding

Tulsa

Summary

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Case Manager

Complete Home Services
01.2022 - Current
  • Providing case management services to Medicaid eligible members who require nursing home level of care, the opportunity to stay at home while receiving appropriate care through the Advantage program. Coordination between agencies to develop a plan of care, make referrals, and locate resources in the community to ensure a better quality of living.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Case Manager

Elara Caring
01.2014 - 01.2022
  • Providing case management services to Medicaid eligible members who require nursing home level of care, the opportunity to stay at home while receiving appropriate care through the Advantage program. Coordination between agencies to develop a plan of care, make referrals, and locate resources in the community to ensure a better quality of living.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

Case Manager/Triage Specialist II

Carl Albert Mental Health Center / Drug Court Program
01.2012 - 01.2014
  • Teaching life and social skills in group settings to enable members to better manage their lives. Writing treatment plans with objectives to educate about the importance of medication management, healthy lifestyles, and the role these play in mental health. Providing behavioral health services, to all indigent and incarcerated members who met criteria. Working with District Judge, District Attorney, and local law enforcement weekly to assist participant’s with legal issues.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

Case Manager/Social Service Specialist II

Oklahoma Department of Human Services
01.2010 - 01.2012
  • Assisting members with applications for state funded programs and determine eligibility. Researching resources and making referrals to assist with increasing medical costs.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.

Education

Bachelor of Arts (BA) -

Southeastern Oklahoma State University
Durant, OK
01.2001

Skills

  • Nineteen years of solid experience working with individuals and families to assist with needs in the community Experienced in dealing with different cultures, nationalities, and the ability to work under pressure My extensive background has given me the ability to build good rapport, with members and families through years of working with different ages and populations
  • Case management
  • Problem-solving
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking

Certification

  • Case Management
  • Behavioral Health Rehabilitation Specialist
  • Drug and Alcohol Counseling
  • Triage Specialist

Timeline

Case Manager

Complete Home Services
01.2022 - Current

Case Manager

Elara Caring
01.2014 - 01.2022

Case Manager/Triage Specialist II

Carl Albert Mental Health Center / Drug Court Program
01.2012 - 01.2014

Case Manager/Social Service Specialist II

Oklahoma Department of Human Services
01.2010 - 01.2012

Bachelor of Arts (BA) -

Southeastern Oklahoma State University

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Brandi Ferguson Fielding