Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Fichthorn-Motter

Harrisburg,PA

Summary

Dynamic customer service professional with experience at Home Depot, excelling in conflict resolution and enhancing customer loyalty. Proven ability to assist customers with merchandise and guide product selection, leveraging point-of-sale systems effectively. Recognized for training new team members and fostering a collaborative environment, ensuring high satisfaction and retention rates.

Overview

7
7
years of professional experience

Work History

Sales Outfitter Apparel - Part Time

Bass Pro Shops
05.2024 - Current
  • Supported visual merchandising efforts by dressing mannequins, arranging displays, and following company guidelines for product presentation.
  • Enhanced customer satisfaction by providing personalized outfit recommendations based on individual preferences and needs.
  • Managed floor inventory levels by conducting regular stock checks and placing orders as needed.
  • Processed customer transactions efficiently, handling cash and credit card payments accurately and securely.
  • Mentored newer team members on best practices for customer service, product knowledge, and store operations, contributing to a unified and successful store environment.
  • Managed inventory levels by conducting regular stock checks, updating records, and placing orders as needed.

Customer Service Representative

Home Depot
03.2022 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Small Package Sorter/ Safety Co-Chair (Night Sort)

UPS
06.2018 - 09.2021
  • Increased customer satisfaction with accurate package delivery through meticulous attention to shipping labels and routing information.
  • Assisted in training new employees on proper safety techniques, fostering a supportive and productive team atmosphere.
  • Complied with safety, health, and environmental regulations as prescribed by law while cleaning and processing hazmart spills.

Education

High School Diploma -

Halifax Area High School
Halifax, PA
06-2001

Skills

  • Assisting customers with merchandise
  • Guiding customers in product selection
  • Update SIMS system as needed
  • Experience with point-of-sale systems

Timeline

Sales Outfitter Apparel - Part Time

Bass Pro Shops
05.2024 - Current

Customer Service Representative

Home Depot
03.2022 - 04.2024

Small Package Sorter/ Safety Co-Chair (Night Sort)

UPS
06.2018 - 09.2021

High School Diploma -

Halifax Area High School

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