Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Fitzgerald

Winchester,VA

Summary

Efficient and experienced Practice Manager/Optometry Technician offering more than over 13 year experience working for a fast-paced optometry practice. Proven office functionality through courteous customer service and attention detail to patient care and needs. Dependable, friendly and ethical with a capability to blend advanced organizational, administrative, creativeness and problem solving abilities. Seeking a challenging position where I can apply my acquired knowledge and skills, and attain growth and advancement within that position.

Overview

13
13
years of professional experience

Work History

Optometry Practice Manager/Technician

The Eye Care Center
04.2010 - Current
  • Managed daily practice operations in fast paced environment to optimize appointment scheduling, patient records management and billing functions.
  • Assisted staff in reaching goal of seeing 25+ patients per day.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Performed clerical duties such as: scheduling, data entry, answering phones, verifying patient's eligibility for both major medical and vision insurances, submitting medical and vision insurance claims, filing patient charts away, called and faxed pharmacies to submit prescriptions and refills.
  • Communicated with other doctor offices to refer patients out for specialized care.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Pretested patients by checking their visual acuity, performed automated refractions and measured Intraocular pressure.
  • Administered additional testing such as ERG, Visual Field and OCT scans for Glaucoma, Macular Degeneration and Diabetic patients.
  • Performed one on one contact lens teaching sessions with new contact lens wearer patients.
  • Sanitized, restocked equipment, testing supplies and trials as well as organized exam rooms and medical equipment.
  • Completed revenue report at end of each day.

Cosmetologist

Utopia Salon
11.2019 - Current
  • Over 17 years experience in hair cutting, hair color, makeup, nails and waxing.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Scheduled guest appointments and rearranged individual time slots to meet demands.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Coordinated/performed offsite appointments for wedding clientele
  • Monitored current trends to understand fashions and better serve client's needs.
  • Used social media platforms to promote salon and services
  • Educated clientele about products and self-maintenance for healthy hair based on needs and preferences.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

No Degree - Mass Communications

Shepherd University
Shepherdstown, WV

Skills

  • Office management and administration
  • Clear oral/written communications
  • Organizational skills
  • Friendly Nature
  • Excellent multi-tasking ability
  • Typing skills
  • Customer service and patient care
  • Insurance claim submissions
  • Over 13 years of Optical experience

Timeline

Cosmetologist

Utopia Salon
11.2019 - Current

Optometry Practice Manager/Technician

The Eye Care Center
04.2010 - Current

No Degree - Mass Communications

Shepherd University

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Brandi Fitzgerald