Brandi Foreman
Houston
Summary
Proven sales leader with a track record of enhancing customer satisfaction and increasing revenue at Public Storage. Skilled in customer relationship building and sales presentations, I consistently exceed targets through strategic upselling and cross-selling. My interpersonal communication prowess and sales expertise have been pivotal in fostering long-term client relationships and achieving top performer status.
Overview
18
18
years of professional experience
Work History
Sales Representative
Public Storage
06.2023 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Customer Service/Inside Sales Representative
Triton Technology Solutions
04.2018 - 11.2022
- Increased revenue by identifying customer needs and offering tailored solutions.
- Developed strong customer relationships for long-term business growth.
- Enhanced sales performance with strategic product recommendations and upselling.
- Cultivated a robust client base, establishing trust and rapport with consistent communication.
- Conducted market research to identify new sales opportunities and expand client base.
- Collaborated with marketing team to align sales strategies and achieve company goals.
- Resolved customer inquiries to improve satisfaction and foster repeat business.
Sales Associate
Claires Stores Inc
02.2015 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Office Assistant
HR Block
03.2012 - 10.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Shift Leader
Blockbuster Video
02.2007 - 01.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
GED -
Santa Clara Adult Education
Santa Clara, CA01-2007
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales presentations
- Sales closing
- Upselling and cross selling
- Objection handling
Timeline
Sales Representative
Public Storage
06.2023 - 08.2024
Customer Service/Inside Sales Representative
Triton Technology Solutions
04.2018 - 11.2022
Sales Associate
Claires Stores Inc
02.2015 - 07.2017
Office Assistant
HR Block
03.2012 - 10.2014
Shift Leader
Blockbuster Video
02.2007 - 01.2010
GED -
Santa Clara Adult Education
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