Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Committees
Timeline
Generic

Brandi Foster

Tomball,TX

Summary

Dedicated hospital professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director, Patient Business Services

Memorial Hermann- Cypress
02.2017 - Current
  • Helped developed staffing models, policies, procedures, and conducted testing to open up a new 81 bed facility
  • Manages 40+ employees within 6 different cost centers
  • Managed 16 CVMPs that assisted with COVID Screener stations and sitter needs for our Psych and Safety patients
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Patient Access Manager II

Conifer- Baylor St. Luke’s Medical Center
10.2016 - 02.2017
  • Managed 60+ employees in outpatient, ER, offsite, and clinic settings
  • Worked on policy standardization for the division.
  • Reduced wait times for patients with effective resource management and staff allocation strategies.
  • Championed efforts focused on enhancing patient engagement through personalized interactions during registration, appointment scheduling, and financial counseling sessions.
  • Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
  • Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
  • Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.

Patient Access Manger

Parallon- Kingwood Medical Center
01.2014 - 10.2016
  • Managed 35+ employees
  • Helped increased cash collections.
  • Spearheaded initiatives aimed at reducing denials due to eligibility or authorization issues through proactive payer outreach and improved documentation processes.
  • Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.

Patient Access Supervisor

Parallon- Kingwood Medical Center (HCA)
02.2012 - 01.2014
  • Maintained payroll for at least 15 employees
  • Supervised all 7 registration areas including ER and Outpatient
  • Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.

Patient Access ER Team Lead Registrar

Parallon- Kingwood Medical Center (HCA)
10.2007 - 02.2012
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Collected, arranged, and input information into database system.
  • Upheld HIPAA regulations and standards for protecting patient information.

Patient Access Registrar

Parallon- Kingwood Medical Center (HCA)
08.2006 - 10.2007
  • Expedited emergency room admissions through rapid yet thorough collection of critical information.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Education

Bachelor of Science - Business Administration

Columbia Southern University

Associate of Science - Business

Columbia Southern University
10.2022

Skills

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Meditech
  • EPIC
  • Cerner
  • Health Quest
  • Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality
  • Committed to fostering open dialogue, promoting understanding and achieving goals through effective communication
  • Demonstrated ability to work effectively between teams and maintaining positive dynamics
  • Staff Development
  • Hiring and Onboarding
  • Teamwork and Collaboration
  • Change Management
  • Quality Assurance
  • Customer Relations
  • Customer Service
  • Performance Improvements
  • Issues Resolution
  • KPI Tracking

Websites

Accomplishments

  • 2 year nominee and 2022 recipient of the SPARK Leader Award.
  • Completed Yellowbelt LEAN Six Sigma Bootcamp

Certification

  • HFMA (CRCR), 2017
  • NAHAM (CHAM), 2020

Committees

  • Member of the Employee Advisory Group
  • Member of the Measuremment Team
  • Member of the People Readiness Team for ICD-10 Implementation
  • Team Captain for my department’s Heart Walk Team
  • Member of the iGenerate Committee
  • Member of the Women Leaders of Memorial Hermann
  • Member of the SEEC (Safety and Employee Engagement Champions)
  • Business Operations Lead for Cisco Upgrade for Scheduling Call Center and PBX
  • Member of the MH Experience Sustainment Committee
  • Member of multiple EPIC readiness committees

Timeline

Director, Patient Business Services

Memorial Hermann- Cypress
02.2017 - Current

Patient Access Manager II

Conifer- Baylor St. Luke’s Medical Center
10.2016 - 02.2017

Patient Access Manger

Parallon- Kingwood Medical Center
01.2014 - 10.2016

Patient Access Supervisor

Parallon- Kingwood Medical Center (HCA)
02.2012 - 01.2014

Patient Access ER Team Lead Registrar

Parallon- Kingwood Medical Center (HCA)
10.2007 - 02.2012

Patient Access Registrar

Parallon- Kingwood Medical Center (HCA)
08.2006 - 10.2007

Bachelor of Science - Business Administration

Columbia Southern University

Associate of Science - Business

Columbia Southern University

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Brandi Foster