Brandi Gilmer
Youngstown,OH
Summary
Dynamic customer service professional with a proven track record at Mercy Health-St. Elizabeth Hospital. Skilled in database maintenance and organization, I excel in building strong customer relations and delivering exceptional support. Committed to enhancing client experiences while ensuring confidentiality and efficient data management.
Overview
10
10
years of professional experience
Work History
Online Energy Service Representative
MYCAP
03.2021 - Current
- Provide exceptional customer service via online support.
- Educate customers on available energy services and promotions.
- Process online energy applications for all of Mahoning County.
- Collaborate with other departments to resolve customers issues.
- Contribute to various community events informing them of the energy services offered.
Administrative Assistant/Appointment Scheduler
Mercy Health-St. Elizabeth Hospital
01.2019 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Environmental Services Housekeeper
Mercy Health-St. Elizabeth Hospital
08.2015 - 01.2019
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Education
GED -
Ohio Department of Education
Columbus, OH06-2012
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Remote assistance
- Data entry
- Customer service
- Computer proficiency
Timeline
Online Energy Service Representative
MYCAP
03.2021 - Current
Administrative Assistant/Appointment Scheduler
Mercy Health-St. Elizabeth Hospital
01.2019 - 06.2020
Environmental Services Housekeeper
Mercy Health-St. Elizabeth Hospital
08.2015 - 01.2019
GED -
Ohio Department of Education
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