Brandi Gonzalez-Morales
Arroyo Grande,CA
Summary
Well-qualified sales associate with over 10 years of work experience, mainly in retail and customer service. I've got a strong passion for helping others, ensuring customers receive the best service and shopping experience. I take great pride in the work I do and I enjoy learning new things. Those qualities combined you will find in me that I am a reliable, hardworking, customer oriented, and dependable employee who portrays a forward facing, positive, and professional attitude.
Overview
14
14
years of professional experience
Work History
Part time Sales Associate
Vans Outlet
Pismo Beach, Ca
01.2024 - Current
- Ask open ended questions to determine customers wants/needs: Explaining sales and promotions.
- Use iPad for web orders.
- Consistently surpasses individual sales goals: Average Dollar Sales (ADS), Units Per Transaction (UPT), Total Dollar Amount, Customers Per Hour etc..
- Analyze sales data and customer feedback to refine sales techniques, contributing to consistent achievement of individual and store-wide goals.
- Efficiency manage inventory by processing, scanning, and stocking new shipments, ensuring product availability and maintaining an organized and replenished sales floor.
Sales Associate
Gymboree Outlet
Pismo Beach, Ca
09.2018 - 04.2019
- Organized racks and shelves to maintain visual appearance of the store.
- Install promotional layouts and fold clothes.
- Help with end of business sales and overtime tasks required for liquidation.
- Upsold additional items based on customers interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment.
Sales Associate
Skechers
Pismo Beach, Ca
03.2018 - 09.2018
- Prepared merchandise for sales floor.
- Provide repeat customers with exceptional care and attention.
- Stocked shelves and organized displays.
- Accepted and processed returns &/or exchanges.
- Answered questions regarding merchandise and provided information on latest sales and promotions.
Housekeeper
Nicoles Cleaning Services
Arroyo Grande, United States
06.2016 - 02.2017
- Responsible for cleaning vacation and residential homes in a timely manner.
- Demonstrated honest and trustworthy work ethic in clients homes.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Cashier/Customer Service & Photo Tech.
Walmart
Arroyo Grande, Ca
07.2010 - 09.2012
- Greeted customers entering store and responded promptly to customer needs.
- Expertly operated POS system, handling multiple payment methods including but not limited to: Cash, Credit, Checks, Check Cashing, Money Orders and Utility Payments.
- Conducted all customer relation issues ina gracious and professional manner and accordance to company policies.
- Helped customers with all photography needs including recommendations, revising options and upselling to package orders.
- Assisted customers with their electronic devices to transfer photos into the proprietary photography system.
- Trained other employees in policies, procedures and general maintenance tasks for the photography department.
Education
Diploma -
Lopez Continuation High School
Arroyo Grande, CA06.2010
Skills
- POS System Operation
- Financial Customer Services: Check Cashing, Money Orders and Utility Payments
- MS Word, Excel and PowerPoint
- Upselling Techniques
- Stocking and Receiving
- Task oriented
- Consciousness
- Honest and Trustworthy
Languages
Spanish
Professional Working
Timeline
Part time Sales Associate
Vans Outlet
01.2024 - Current
Sales Associate
Gymboree Outlet
09.2018 - 04.2019
Sales Associate
Skechers
03.2018 - 09.2018
Housekeeper
Nicoles Cleaning Services
06.2016 - 02.2017
Cashier/Customer Service & Photo Tech.
Walmart
07.2010 - 09.2012
Diploma -
Lopez Continuation High School