Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Brandi Griffis

Maineville,OH

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Donation Support Services Coordinator

Life Center
10.2021 - Current
  • Enhanced client satisfaction by efficiently addressing and resolving support service inquiries.
  • Streamlined support services processes for improved team productivity and client satisfaction.
  • Provided comprehensive training to new hires, establishing a foundation of skills necessary for success in the role.
  • Ensured compliance with company policies and industry standards through diligent monitoring of support services operations.
  • Contributed actively to the continuous improvement of support services, sharing insights and best practices with colleagues to foster a culture of excellence.
  • Prioritized workload effectively to manage competing deadlines while maintaining a high level of responsiveness to incoming requests.
  • Established a positive work environment by promoting teamwork and encouraging open communication among colleagues.
  • Managed multiple projects concurrently, ensuring timely completion and high-quality deliverables.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Dinning Room Manager

Perkins Restaurants & Bakery
01.2018 - 10.2021
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Boosted employee morale and retention through effective communication and team-building activities.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Developed strong relationships with guests, resulting in a high rate of repeat clientele.
  • Optimized workflow by cross-training employees in various roles throughout the dining room operation.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Maximized quality assurance by completing frequent line checks.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Front Desk Receptionist

Mason Family Medicine
01.2017 - 12.2017
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer problems and complaints.
  • Collected cash payments, processed transactions and updated relevant records.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Organized, maintained and updated information in computer databases.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed all tasks in compliance with company policies and procedures.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Provided professional services and support in a dynamic work environment.

Waitress

Perkins Restaurant & Bakery
05.2006 - 04.2017
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.

Education

No Degree - Criminal Justice

University of Arizona
Tucson, AZ

High School Diploma -

Lebanon High School
Lebanon, OH
05.2007

Skills

  • Interpersonal Communication
  • Relationship Building
  • Codes of conduct
  • Attention to Detail
  • Workload Management

Hobbies

I love the outdoors and spending time in nature. I enjoy hiking, canoeing, horseback riding and taking my kids fishing. 

Timeline

Donation Support Services Coordinator

Life Center
10.2021 - Current

Dinning Room Manager

Perkins Restaurants & Bakery
01.2018 - 10.2021

Front Desk Receptionist

Mason Family Medicine
01.2017 - 12.2017

Waitress

Perkins Restaurant & Bakery
05.2006 - 04.2017

No Degree - Criminal Justice

University of Arizona

High School Diploma -

Lebanon High School

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Brandi Griffis