Brandi Griner
Southwest Airlines
Rincon,Georgia
1
Certification
11
years of professional experience
Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.
Work History
Food Service Aide
8 Months- Prepared and served nutritious meals in accordance with dietary guidelines.
- Assisted in maintaining cleanliness and organization of food service areas.
- Collaborated with kitchen staff to ensure efficient meal preparation and delivery.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Trained new staff on food safety protocols and service procedures.
- Implemented process improvements that enhanced workflow efficiency in food service operations.
- Assisted with inventory management, ensuring adequate stock levels and minimizing waste.
- Committed specified dietary restrictions, preferences or allergies to memory and verified that meals conformed to requirements prior to delivery.
- Participated in ongoing training opportunities to stay current on industry trends, best practices, and new equipment use.
- Enhanced customer satisfaction by providing exceptional food service and maintaining a clean dining environment.
- Provided excellent customer service through friendly interactions and promptly addressing concerns or complaints.
Customer Support Representative
4 Years 11 Months- Provide information on flight schedules, baggage policies, and airport procedures to passengers via remote communication channels.
- Respond to customer inquiries and provided product information and support remotely through phone, email, and live chat.
- Handled a high volume of incoming calls, emails, and live chat inquiries remotely.
- Remote
Non-Clinical Intake Specialist
6 Months- Conducted non-clinical intake processes for clients, including gathering and verifying client information, assessing needs, and determining appropriate course of action.
- Entered client data into the intake software and CRM system with a high level of accuracy and attention to detail.
- Scheduled client appointments and coordinated with internal staff to ensure smooth transitions and timely service delivery.
- Remote
Sales Associate
6 Months- Demonstrated excellent customer service skills, resulting in an increase in customer loyalty and satisfaction.
- Developed and implemented a new training program for new sales associates, increasing their productivity and efficiency.
- Successfully managed a team of 10 sales associates, resulting in a 20% increase in sales.
Front-of-House (FOH) Manager
4 Years 10 Months- Managed and trained FOH staff, providing guidance, feedback, and performance evaluations.
- Developed and implemented standard operating procedures to optimize service quality, efficiency, and guest satisfaction.
- Maintained a strong floor presence, interacting with guests to ensure exceptional service and resolve any issues.
- Monitored and maintained inventory levels of front-of-house supplies, including tableware, linens, and uniforms.
Education
No Degree - Medical Assistance
High School Diploma
Skills
Complex Problem-Solving
SaaS and Salesforce Knowledge
Organization and Time Management
De-Escalation & Conflict Resolution
Case Management
Attention to Detail and Accuracy
Client Relationship Management
Critical and Analytical Thinking
Compassionate and Empathetic
Self-Motivated and Disciplined
Efficient and Detail-Oriented
Certification
Safe Serve
BCLS
CPR
Timeline
Food Service Aide
Select Medical Hospital
12.2025 - CurrentRead More
Customer Support Representative
Southwest Airlines
09.2021 - CurrentRead More
Non-Clinical Intake Specialist
UnitedHealthcare
02.2021 - 08.2021Read More
Sales Associate
Cato Fashions
02.2021 - 08.2021Read More
Front-of-House (FOH) Manager
Tubby's Riverstreet
08.2015 - 06.2020Read More
Robert W. Groves High School
High School Diploma
Read More
South University Savannah
No Degree from Medical Assistance
Read More