BRANDI GUINN
Huntsville,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Production Team Member
Mazda Toyota Manufacturing
Madison, AL
11.2023 - 07.2024
- Adhered to safety regulations while operating machinery and working on the production line.
- Monitored product flow throughout the entire process from start to finish.
- Provided assistance with machine set-up, adjustment, maintenance and repair tasks.
- Followed standard operating procedures for each stage of the manufacturing process.
- Cleaned work area regularly and checked for any potential hazards in the facility.
- Loaded raw materials into production machinery as needed.
- Performed pre-operation inspections to ensure machines were ready for use.
- Participated in team meetings and training sessions concerning new processes or techniques.
- Kept operations area neat and orderly to minimize obstacles.
- Met or exceeded target for on-time customer shipments.
Registration Representative
Huntsville Hospital
Huntsville, AL
08.2023 - 11.2023
- Entered all patient information into the registration system accurately and efficiently.
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Ensured that pre-registration activities are completed accurately prior to each appointment date.
- Sorted incoming documents, such as medical records, lab results, and referrals, ensuring that they were properly routed to the appropriate departments in a timely manner.
- Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
Team Lead
Walmart
03.2023 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Customer Service Associate
Walmart
03.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Dirt Cheap
03.2021 - 04.2022
- Greeted and informed customers of products, fostering positive store experiences
- Provided efficient and courteous service to customers.
- Processed cash, check and credit cards for customer purchases.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Processed merchandise returns and exchanges.
- Supervised others and provided on-the-job training.
- Built relationships with customers to encourage repeat business.
Cashier Assistant
Little Rosies's Taqueria
06.2019 - 01.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with other associates to support cashiers and management needs.
- Made appropriate account corrections to resolve customer problems
- Conferred with customers by telephone or in-person to provide product or service information
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Trained new cashier team members in customer service and money handling processes.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
High School Diploma -
Lee High School
Huntsville05-2021
Skills
- Administrative and Office Management
- Customer Service and Assistance
- Time Management
- Verbal and Written Communication
- Organizational Skills
- Office Administration
- Scheduling appointments
- Insurance Verification
- Medical Terminology
Timeline
Production Team Member
Mazda Toyota Manufacturing
11.2023 - 07.2024
Registration Representative
Huntsville Hospital
08.2023 - 11.2023
Team Lead
Walmart
03.2023 - 08.2023
Customer Service Associate
Walmart
03.2022 - 03.2023
Cashier
Dirt Cheap
03.2021 - 04.2022
Cashier Assistant
Little Rosies's Taqueria
06.2019 - 01.2022
High School Diploma -
Lee High School
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