Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Gulley

McKinney,TX

Summary

Career-driven customer service professional with 6+ years of experience in healthcare. Focused on delivering exceptional service and building strong business relationships with attention to detail.

Overview

11
11
years of professional experience

Work History

Intake Coordinator Lead

Paragon
10.2023 - Current
  • Responsible for overseeing the intake process, directing a team of intake coordinators, cultivating positive relationships with clients and referral sources, and ensuring the efficient management of inquiries and paperwork.
  • Ensure effective communication with clients, team members, and stakeholders.
  • Verify insurance coverage and service eligibility for clients.
  • Schedule appointments and services for clients.
  • Facilitate referrals to appropriate services as needed.
  • Adhere to relevant regulations and policies to ensure compliance.
  • Provide exemplary referral services to enhance the overall customer experience.
  • Strive to improve efficiency and reduce delays within the intake process.
  • Respond to client inquiries promptly and professionally.
  • Actively engage in team collaboration to achieve organizational objectives and project outcomes.
  • Supervise and provide training to intake coordinators.

Patient Registration Coordinator

Option Health Care
12.2022 - 10.2023
  • Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharges.
  • Creates, communicates, and obtains all required documentation for new referrals.
  • Secures patients upfront payment and offering alternative financial assistance program.
  • Supports effort to clean claims that are on hold, missing documentation, and held in the denial management.
  • Assist Patient Registration Supervisor and Manager with special assignments as needed.

Patient Care Coordinator

Amerisource Bergen (US Bioservices)
04.2018 - 12.2022
  • Service incoming customer calls, emails, and faxes by responding to general inquiries and requests for information related to the ICS program and Customer inquiries.
  • Maintain performance standards by utilizing defined Service Level Agreements.
  • Analyze and investigate Customer issues by taking the appropriate action in a professional and timely manner.
  • Ensure that every Customer interaction is in alignment with the AmerisourceBergen corporate values.
  • Deal with ad-hoc changes and difficult queries in a patient and professional manner.
  • Maintain strong product knowledge for clients assigned within the POD.
  • Demonstrate an ongoing effort to achieve and exceed performance expectations by meeting established targets.
  • Work closely with Client Service Team Lead/Supervisor to consistently deliver Service Level Agreements.
  • Ability to manage escalated issues by proactively evaluating and recommending solutions to Customer challenges including working with internal/external customer groups to resolve Customer concerns.
  • Make suggestions and recommendations to continually improve customer service operations.
  • Comply with all appropriate policies, procedures, safety rules, and regulations.
  • Conduct training of new employees, and work with REMs and Biologic patients.

Intake Coordinator

Collabera (Cardinal Health)
09.2017 - 03.2018
  • Intake Services and setup for all new patients.
  • Coordinate the patient’s care with physician offices, nurses, pharmacists, and patients.
  • Coordinate the prescription deliveries and refills for patients.
  • Support other team members and managers on the healthcare team that need training and assistants.
  • Assist pharmacist with physical activities related to the preparation and distribution of prescription medication.
  • Answer phone calls from patients, medical offices, and customer service representatives.

Pharmacy Assistant

Target
10.2015 - 03.2017
  • Anticipate potential customer needs and concerns and deliver solutions.
  • Greet and approach customers when filling and picking up medication and insurance inquiries.
  • Pulled and labeled medication for pharmacist verification.
  • Packed medications appropriately and affix shipping labels after order verification by the pharmacist.
  • Completed prescription entry, picking, labeling, and preparing medication orders for pharmacist verification.
  • Managed light claims with medications.
  • Managed cash and debit transactions.

Dispatch Patient Transport

Baylor Scott & White
06.2014 - 04.2015
  • Communicating with Staff and Patients.
  • Building a relationship with patients to know they have someone in their corner that cares.
  • Accountable for transporting patients to the right destination.
  • Making sure patients came first.
  • Served in a team environment to ensure tasks were complete and performed in a professional manner.
  • Maintained a direct approach to the growth and development of my job duties.

Education

High School Diploma - undefined

Plano East Senior High
06.2010

Skills

  • Analytical Skills
  • Healthcare Information Management Systems: Epic, MEDITECH, NextGen, Script Med & Allscripts, Cisco, Jabber, Pharma Point, and Reference Point
  • Institutional Policies and Procedures
  • Benefits and Document Verification
  • Healthcare Regulatory Compliance
  • Microsoft Office Applications: Word, Excel, PowerPoint & Outlook
  • Conflict Resolution
  • In-Take Calls
  • Query Management
  • Customer Service Operations
  • Interpersonal Skills
  • Team Collaboration

Work Type

Full Time

Work Location

RemoteHybrid

Timeline

Intake Coordinator Lead

Paragon
10.2023 - Current

Patient Registration Coordinator

Option Health Care
12.2022 - 10.2023

Patient Care Coordinator

Amerisource Bergen (US Bioservices)
04.2018 - 12.2022

Intake Coordinator

Collabera (Cardinal Health)
09.2017 - 03.2018

Pharmacy Assistant

Target
10.2015 - 03.2017

Dispatch Patient Transport

Baylor Scott & White
06.2014 - 04.2015

High School Diploma - undefined

Plano East Senior High

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