Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Hallback

Charlotte,North Carolina

Summary

Experienced retail sales professional with over five years in customer service transitioning to a role in administration. Well versed in providing exceptional phone etiquette and conflict resolution skills; consistently delivering top-notch service to customers. Continuously building high customer rapport, sales, and satisfaction ratings. Bringing expertise in supply management, recordkeeping, and schedule coordination; with proficiency in various software programs. I'm committed to ensuring smooth daily operations and delivering outstanding support.

Overview

7
7
years of professional experience

Work History

Fulfillment Lead

Macy's
02.2023 - Current
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
  • Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
  • Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.

Digital Marketing Specialist

Volunteer Position
06.2017 - 08.2019
  • Optimized email marketing campaigns to maximize open rates, click-through rates, and conversions.
  • Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
  • Conducted thorough market research to identify target audience segments and tailor messaging accordingly for maximum impact.
  • Created compelling visual assets for use in social media posts, email newsletters, blog articles, and other digital communications materials.

Office Assistant

Office Aide
08.2018 - 05.2019
  • Aided in student registration processes by providing guidance on course selection or answering questions about academic policies.
  • Provided exceptional customer service to all visitors and callers, creating a positive impression of the office atmosphere.
  • Improved office communication by promptly responding to emails, phone calls, and messages from both students and staff.
  • Facilitated a welcoming environment for new students through participation in orientation events or informational sessions about campus resources.
  • Supported event planning initiatives by coordinating logistics, preparing materials, and setting up equipment as needed.

Education

Associate of Arts - Business Administration

Broward College
Fort Lauderdale, FL
05.2025

High School Diploma -

Hollywood Hills High School
Hollywood, FL
05.2019

Skills

  • Zoom
  • Canva
  • Shopify
  • Google Business Suite
  • Search Engine Optimization (SEO)
  • Video Editing
  • Data Entry
  • Research
  • Clerical Support

Timeline

Fulfillment Lead

Macy's
02.2023 - Current

Office Assistant

Office Aide
08.2018 - 05.2019

Digital Marketing Specialist

Volunteer Position
06.2017 - 08.2019

Associate of Arts - Business Administration

Broward College

High School Diploma -

Hollywood Hills High School

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Brandi Hallback