Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Hamilton

Summary

Experienced project management professional skilled in leading cross-functional teams to achieve impactful results through strategic planning, risk management, and process optimization. Recognized for strong collaboration skills and adaptability in dynamic environments, consistently delivering projects on time and within scope. Seasoned technology professional with a track record of enhancing systems and aligning technical solutions with business objectives, contributing to organizational growth and success by successfully leading projects from inception to completion.

Overview

15
15
years of professional experience

Work History

Senior Project Program Manager

UnitedHealthcare Group
09.2017 - 03.2025
  • Lead varying business and technical solution-based projects, while achieving on-time project milestones, meeting integration goals, and aligning IT strategies with business goals.
  • Foster cross-functional collaboration with a command of Agile and Waterfall methodologies while tracking and monitoring efficacy, resulting in cost savings over multi-year projects.
  • Manage program portfolios, ensure timely delivery, coordinate contingent labor resource allocations, monitor performance, and manage budgets.
  • I employ strong program planning and execution skills, risk management strategies, and effective stakeholder engagement to drive measurable results.
  • I have established collaborative engagement among business stakeholders and technical teams, driving a 25% increase in system utilization through effective training and onboarding.
  • I have led multiple, concurrent full-cycle integrations with EHR/EMR providers to enable pharmacy and claims integration functionality, on time/on budget/within scope across high-visibility healthcare partners while acting as the client-facing delivery lead.
  • Highly developed in leading the work of technical teams.
  • Articulate project goals and scope and translate business needs into technical requirements and roadmaps.
  • Champion shared accountability for achieving collaboration across the enterprise teams.
  • Lead several cross-team initiatives to streamline internal processes.
  • Interface with business stakeholders and delivery teams to ensure training and adoption of technology architecture and platform strategies.
  • Coordinate system integrations with vendors, and partner with product teams to drive product utilization.

Senior Service Delivery Manager (Project)

Strata Decision Technologies
02.2014 - 09.2017
  • Led concurrent, full-cycle SAAS software implementations within healthcare organizations to completion resulting in on-time/on budget/within scope, revenue-generating projects. Led system integrations with clients and/or vendors
  • Received consistent company recognition for project delivery standards and best practice presentations.
  • Interfaced with client teams to ensure successful training and adoption of the SaaS platform and drove long-term product utilization.
  • Acted as a trusted advisor to finance executives for 15+ portfolio clients, delivering roadmap sessions and developing actionable, cost-saving solutions to meet annual savings goals.
  • Led company interactions to increase efficiency across departments; facilitated project process improvements establishing consistent standards, increased billable time, and reduced downtime.
  • Led client focus groups and planning sessions resulting in product development ideas; valuable vendor/client feedback and insight into opportunities for operational process improvements.

Director, Client Relations

Bright Horizons Inc.
10.2011 - 02.2014
  • Proactive in developing and implementing comprehensive service delivery strategies for education and tuition benefit programs, effectively managing a diverse portfolio of healthcare system clients. Served as an escalation point for critical client situations, ensuring prompt resolution and maintaining high levels of satisfaction.
  • Provided account support functions such ongoing education, implementing communication plans, and thorough risk and audit preparation. Developed and delivered tailored training sessions to improve client understanding of software features and functionalities.
  • Developed project plans, established performance metrics, and conducted regular status updates to stakeholders, ensuring transparency and accountability throughout the project lifecycle.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Developed comprehensive account plans outlining growth opportunities, risks, and mitigating actions for each assigned account.
  • Conducted regular business reviews with clients, sharing performance metrics and discussing future goals and objectives.


Regional Contract Manager

Heartland Alliance
03.2010 - 06.2011
  • Directed workforce development program implementation in conjunction with several statewide not-for-profit organizations.
  • Created detailed start-up plans, operation procedures, and employee handbooks.
  • Facilitated payroll processing and acted as liaison for all issue resolution.
  • Managed regional contracts, optimizing resource allocation and streamlining processes.
  • Conducted thorough analyses to identify cost-saving opportunities.
  • Developed action plans and program goals that met or exceeded target placement goals.
  • Fostered strong partnerships with stakeholders, ensuring alignment of contract terms with organizational goals.
  • Facilitated cross-functional teamwork.
  • Provided leadership and guidance in policy administration; monitored regulatory compliance; conducted continuous program auditing; managed data integrity.
  • Regularly achieved compliance audits.

Education

Bachelor of Arts - Business Administration-Human Resources

Robert Morris University
Chicago
04-2002

Skills

  • Project scheduling
  • Scope management
  • Software development life cycle
  • Business analysis
  • Requirements analysis
  • Cross-functional coordination
  • Stakeholder communications
  • Training and development
  • Operations management
  • Budgeting and resource management
  • Program leadership
  • KPI tracking
  • Vendor relationship management

Timeline

Senior Project Program Manager

UnitedHealthcare Group
09.2017 - 03.2025

Senior Service Delivery Manager (Project)

Strata Decision Technologies
02.2014 - 09.2017

Director, Client Relations

Bright Horizons Inc.
10.2011 - 02.2014

Regional Contract Manager

Heartland Alliance
03.2010 - 06.2011

Bachelor of Arts - Business Administration-Human Resources

Robert Morris University

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