Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Hampton

Brandi Hampton

Customers Service Representative
Plano,TX

Summary

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength and mental fortitude to get the job done.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Warehouse Worker

Amazon
08.2023 - Current
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Maintained clean, orderly work environment free of hazards.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Strapped items down over protective padding to secure throughout transportation.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Stylist/ Owner

Traveling Hair Stylist and Contractor
01.2011 - Current
  • Responsible for marketing, maintaining client retention, order inventory for retail and stock
  • Schedule and rebook appointments as well as clean
  • Provide clientele with education information of product knowledge and the importance of healthy hair and quality hair care
  • Maintain dual licensing both current and up to date from Arizona and Texas State Board of Cosmetology.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in POS systems for prompt customer service.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased clientele.
  • Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
  • Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
  • Collaborated with fellow stylists on creative showcases and hair events.
  • Educated customers on products to maximize benefits.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.

Breastfeeding Peer Counselor

Doula Lyfe Birth and Postpartum Care
12.2021 - 12.2023
  • Organized group meetings for mothers to learn from one another while establishing a network of support within the community.
  • Evaluated program effectiveness regularly using feedback surveys from participants and making necessary adjustments based on responses.
  • Facilitated workshops for healthcare providers to improve awareness about the importance of breastfeeding support services within their organizations.
  • Participated in ongoing professional development opportunities to stay current with the latest breastfeeding research and recommendations.
  • Reduced barriers to attendance at support meetings by offering flexible scheduling options like evening or weekend sessions.
  • Demonstrated empathetic listening skills when addressing clients'' concerns or frustrations related to their breastfeeding journey.
  • Maintained detailed records of client interactions, ensuring accurate documentation for reporting purposes and continuity of care across appointments.
  • Improved client satisfaction by maintaining up-to-date knowledge on breastfeeding techniques, resources, and best practices.
  • Assisted in developing educational materials for use in counseling sessions and outreach efforts targeting pregnant women and new parents.
  • Strengthened relationships between healthcare providers and breastfeeding support services by participating in community events or roundtable discussions.
  • Connected clients with additional resources such as lactation professionals, nutritionists, or mental health services when needed.
  • Enhanced community health outcomes by educating families on the benefits of breastfeeding for both mother and child.
  • Empowered mothers to overcome challenges through tailored advice and practical solutions based on individual needs.
  • Increased breastfeeding success rates by providing personalized support and guidance to new mothers.
  • Provided culturally sensitive care, addressing the unique needs of diverse populations in the service area.
  • Developed strong rapport with clients, fostering trust and open communication during counseling sessions.
  • Promoted available resources and connected individuals with services.
  • Assisted with development of improved seminars and training materials.
  • Collaborated with other healthcare professionals to design and deliver health education services to clients..

Placenta Encapsulation Specialist

Doula Lyfe Birth and Postpartum Care
10.2021 - 12.2023
  • Trained in the placenta encapsulation process and can identify potential bacteria or irregularities that could be harmful for ingestion.
  • Blood Borne Pathogen Certification and a USDA Food Safety Certificate.
  • Maintain proper handling and disposal of all bio material during the processing and duration of the encapsulation procedure from start to finish according to BBPC Training and USDA Food Safety training to avoid cross contamination.
  • Educate clients on property storing, and consuming her newly encapsulated pills as well as go over material from our original consultation about side effects and benefits.
  • Complete a full client health profile and consultation on each client, prior to delivery educate parents on the pros and cons of encapsulation and what are their expectations.

Birth and Postpartum Doula

Doula Lyfe Birth and Postpartum Care
09.2021 - 12.2023
  • Educated expectant families on the benefits of various childbirth methods, empowering them to make informed decisions about their birth experience.
  • Empowered new parents by offering expert guidance on breastfeeding initiation, infant care, and bonding practices.
  • Tailored services to accommodate diverse cultural backgrounds, respecting individual beliefs and preferences throughout the birth journey.
  • Assisted clients in preparing for labor and delivery through tailored birth plan consultations and childbirth education classes.
  • Eased recovery time for postpartum clients through targeted self-care strategies and referrals to appropriate healthcare providers.
  • Maintained up-to-date knowledge of industry best practices through ongoing professional development opportunities including conferences, seminars, certifications courses, and peer networking events.
  • Participated in ongoing professional development opportunities to stay current with industry trends and research, ensuring clients received the highest quality care.

Certified Medical Assistant

North Texas Institute of Neurology
03.2020 - 06.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Taught patients about medications, procedures, and care plan instructions.

Personal Banker II/Teller

First Convenience Bank
01.2012 - 01.2017
  • Provide excellent customer service while meeting both personal and branch set goals
  • Attract and maintain both new and current customer relations
  • Utilize banking software, oversee client accounts, and help customers over the phone while maintaining confidentiality
  • Perform teller duties by handling deposits, withdrawals, while being responsible for the balance of cash flow, locker count, and retention binder.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.

Education

Bachelor of Science - Nursing

Arizona College of Nursing
Dallas, TX
06.2026

Diploma - Medical Assistant

Brookline College
Gilbert, AZ
01.2013 - 07.2014

Diploma - Phlebotomy

Dallas Career Institutes
Dallas, TX
08.2017 - 07.2018

Skills

  • Excellent Management and Customer service skills
  • Extremely organized and analytical
  • Skilled in multitasking and time management
  • Efficient in Microsoft Office Word, PowerPoint, Excel, 10Key
  • American Heart Assoc CPR & BLS Certified
  • Finger Print Clearance Certified
  • Packaging and Labeling
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Forklift Operation
  • Loading and unloading
  • Warehouse Safety
  • Problem-Solving
  • Pallet Jack Handling

Timeline

Warehouse Worker

Amazon
08.2023 - Current

Breastfeeding Peer Counselor

Doula Lyfe Birth and Postpartum Care
12.2021 - 12.2023

Placenta Encapsulation Specialist

Doula Lyfe Birth and Postpartum Care
10.2021 - 12.2023

Birth and Postpartum Doula

Doula Lyfe Birth and Postpartum Care
09.2021 - 12.2023

Certified Medical Assistant

North Texas Institute of Neurology
03.2020 - 06.2021

Diploma - Phlebotomy

Dallas Career Institutes
08.2017 - 07.2018

Diploma - Medical Assistant

Brookline College
01.2013 - 07.2014

Personal Banker II/Teller

First Convenience Bank
01.2012 - 01.2017

Stylist/ Owner

Traveling Hair Stylist and Contractor
01.2011 - Current

Bachelor of Science - Nursing

Arizona College of Nursing

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Brandi HamptonCustomers Service Representative