Brandi Harding
Oklahoma City,OK
Summary
Accomplished Scheduling Coordinator with a proven track record at Oklahoma City Indian Clinic, enhancing patient satisfaction through effective appointment management and exceptional customer service. Skilled in patient data privacy and adept at fostering positive relationships, significantly contribute to efficient healthcare delivery. Demonstrates expertise in MS Office alongside strong organizational abilities, ensuring confidentiality and streamlined operations.
Overview
29
29
years of professional experience
Work History
Scheduling Coordinator
Oklahoma City Indian Clinic
10.2020 - Current
- Improved patient satisfaction with timely and accurate appointment setting.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered multi-line incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls, emails, in person patient inquiries to appropriate personnel.
New Accounts Representative
PDRx Pharmacueticals
11.2018 - 09.2020
- Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality
- Interviewed customers to obtain information needed for opening and creating new accounts, creating as many as 135 New Accounts in one month
- Assisted Customer Service with Answering phones and entering orders
- Completed clerical tasks such as filing, copying and distributing mail
- Followed all policies, regulations, dress codes and schedules
Patient Representative/Appointment Scheduler
Oral & Maxillofacial Associates
02.2004 - 09.2018
- Informed patients of excessive wait times and offered to reschedule appointments
- Verified any changes or data updates to patient records and checked insurance information at each appointment
- Balanced deposits and credit card payments each day
- Compiled and reviewed medical charts
- Took co-payments compiled daily financial records
- Explained plans for treatment and payment options
- Used Windent to schedule appointments
- Assisted patients in filling out check-in and payment paperwork
- Completed clerical tasks such as filing, copying and distributing mail
- Followed all policies, regulations, dress codes and schedules
- Assisted in any other department/area as needed. Also filled in at Satelite Offices as needed with from office duties. (Was often requested to fill in at Satelite offices)
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
Receptionist/Patient Service Representative
Oklahoma Dental (Richmond Square Location)
05.2001 - 01.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to patients & company employees by copying, faxing and filing documents
- Answered multi-line phone promptly and directed incoming calls to correct offices.
- Collected self pay & insurance co-payments from patients and updated account information
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled patient appointments for multiple Providers
Clerical Assistant/Receptionist
Talent Tree/Initial Staffing
02.1996 - 05.2001
- Successfully completed 18 different assignments through the Temp Service and was requested to come back to fill in for several assignments.
- Completed Clerical/Reception & Warehouse Assembly Assignments. Worked for Attorney's Offices/Medical Offices and my longest assignment was at Langston University - worked in the Registrar's office and the Financial Aid Office for over a year. Langston was trying to hire me on permanently at that time.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Some College (No Degree) -
Rose State College
Midwest City, OK1999
Some College (No Degree) - Administrative's Assistant Cerificate
Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK1995
Skills
- Registration process management
- Patient data privacy
- Data Entry
- Chart pulling
- Payment collection
- Appointment Scheduling
- Document filing
- Insurance verifying
- Customer Service
- MS Office
- Data Collection
- Documentation
- Medical insurance
- MS Word
- Windent
- Multi-line Phones
- Organization & Efficiency
- Dedicated Team Player
Accomplishments
Wrote and published my first children's book "Without Color" in March of 2024. Sold on Amazon and Barnes & Noble
Received Four Core 4 awards at current place of employment and was nominated for employee of the month
Timeline
Scheduling Coordinator
Oklahoma City Indian Clinic
10.2020 - Current
New Accounts Representative
PDRx Pharmacueticals
11.2018 - 09.2020
Patient Representative/Appointment Scheduler
Oral & Maxillofacial Associates
02.2004 - 09.2018
Receptionist/Patient Service Representative
Oklahoma Dental (Richmond Square Location)
05.2001 - 01.2004
Clerical Assistant/Receptionist
Talent Tree/Initial Staffing
02.1996 - 05.2001
Some College (No Degree) -
Rose State College
Some College (No Degree) - Administrative's Assistant Cerificate
Francis Tuttle Technology Center - Rockwell
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