Brandi Harkins
Salida,CO
Summary
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
12
12
years of professional experience
Work History
Teller
Blue Federal Credit Union
09.2024 - Current
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Collaborated with team members to achieve branch sales goals through cross-selling of bank products
- Performed end-of-day balancing procedures to ensure accurate accounting of daily transactions
- Participated in ongoing training sessions to stay updated on industry regulations
- Identified sales opportunities and referred customers to branch partners in financial services.
Bank Teller
High Country Bank
08.2023 - 04.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Assistant Manager
Cowboy Capital RV Park
11.2020 - 03.2023
- Greeted and assisted visitors, answer questions, and explain regulations.
- Assisted with camper reservation process.
- Kept a report of occupied or vacant campsites.
- Distributed maps, campground rules.
- Assisted campers in locating a RV site.
- Created all invoices for guests in the park, including electricity readings.
Carrier Specialist
Barton Logistics
09.2018 - 11.2019
- Identify and contact qualified carriers for freight services.
- Negotiate rates with carriers.
- Respond to in a timely manner any issues with loads, carriers, shippers or receivers.
- Maintain that all the paperwork for each load and carrier is met, and that all insurance for carriers is up to date and accurate.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Managed logistics operations, coordinating with suppliers to ensure smooth deliveries and inventory management.
Customer Service Representative
Donna's Printing
11.2016 - 04.2018
- Answered phones, emails and walk-in inquiries.
- Input all work orders with vendors for printing and promo products.
- Searched vendors for promo items for clients such as bags, pens, etc...
- Created initial paperwork for invoices and processed payment.
- Light graphic work with Adobe InDesign and Adobe Illustrator.
- Responded to customer requests for products, services, and company information.
Reservation Specialist
Rayford Crossing RV Resort
12.2014 - 11.2016
- Promptly responded to inquiries and requests from prospective customers.
- Greeted and welcomed all guests with a smile.
- Delivered messages, mail and packages left for guests and RV facilities in a timely manner.
- Reviewed account information and charges with guests during check-in.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Helped create monthly calendars for upcoming park activities and attractions/events in the surrounding area.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
Inventory Clerk
Ace Hardware
04.2013 - 09.2014
- Trained for 40 hours in the USPS contract unit located in the store learning all the regulations for shipping in the USA and internationally.
- Inventory control which involved scanning and hard counting inventory. Giving reports to the general manager so inventory could be ordered or checked off the next shipment.
- Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Stratford High School
Houston05.1991
Skills
- Exceptional customer service
- Professionalism and courtesy
- Excellent time management skills
- Relationship building and management
- Confidentiality and discretion
- Rapid 10-key data entry
Timeline
Teller
Blue Federal Credit Union
09.2024 - Current
Bank Teller
High Country Bank
08.2023 - 04.2024
Assistant Manager
Cowboy Capital RV Park
11.2020 - 03.2023
Carrier Specialist
Barton Logistics
09.2018 - 11.2019
Customer Service Representative
Donna's Printing
11.2016 - 04.2018
Reservation Specialist
Rayford Crossing RV Resort
12.2014 - 11.2016
Inventory Clerk
Ace Hardware
04.2013 - 09.2014
High School Diploma -
Stratford High School
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