Brandi Harris
Talking Rock,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Prestige Medical Group
Jasper, GA
05.2024 - 07.2024
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Incorporated outside records into charts and EHR.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted back office patient processes to reduce office wait times.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
District Sales Manager
Liberty National Life Insurance Company
Knoxville, TN
06.2013 - 05.2018
- Conducted regular meetings with sales staff to review progress against goals.
- Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
- Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
- Analyzed sales data and identified trends in order to develop targeted sales plans for assigned territory.
- Prepared weekly reports on sales activity, successes and areas needing improvement.
- Recruited new members for the sales team when needed according to established criteria.
- Identified potential new markets and customers that could be tapped into for increased revenue growth.
- Negotiated contracts with customers to maximize profits while meeting customer needs.
- Maintained relationships with key accounts within the district in order to facilitate repeat business opportunities.
- Implemented incentive programs designed to motivate the sales force within the district.
- Created incentive programs to motivate sales teams to exceed quotas.
- Resolved customer complaints quickly while maintaining strong relationships with clients.
- Supervised sales strategy, training, team structure, and communication of regional sales program.
- Set clear objectives and helped team members develop plans to achieve quotas.
Durable Medical Equipment Specialist
Apria Healthcare
Chattanooga, TN
11.2005 - 09.2009
- Assisted customers in selecting appropriate durable medical equipment that best fit their needs.
- Scheduled appointments for fittings, adjustments or repair services for DME items.
- Managed accounts receivable activities including invoicing customers, collecting payments due from customers and resolving payment disputes if any arise.
- Evaluated patient's insurance coverage requirements prior to providing services or selling products.
- Conducted product demonstrations and provided technical support to customers regarding the use of DME products.
- Instructed patients on how to safely use their durable medical equipment at home.
- Coordinated with vendors for delivery or pick-up of items ordered by customers.
- Developed relationships with key healthcare professionals in order to promote the sale of DME products.
- Compiled reports related to sales activity, inventory levels, customer satisfaction surveys and other relevant information.
- Processed orders for new or replacement DME items in a timely manner.
- Reviewed purchase orders from suppliers ensuring accuracy with respect to pricing, quantity and quality standards before placing an order.
- Provided customer service by answering questions, responding to inquiries and resolving customer complaints related to DME products.
- Ensured compliance with applicable laws and regulations governing the sale of durable medical equipment.
- Informed patients about proper use of compression stockings, nebulizers, and urinary bags and answered questions in regards to these items.
Education
High School Diploma - College Preparatory Diploma
Gilmer High School
Ellijay, GA05-2000
Some College (No Degree) - Medical Assisting
Chattahoochee Technical College
Marietta, GASkills
- Patient-focused care
- HIPAA Compliance
- Certified in Basic Life Support (BLS)
- Calm and level-headed under duress
- Immunization Administration
- Communicating with patient families
- CPR
- Patient Assessments
- Understands medical procedures
- Valid Georgia driver's license
- Adaptable
- Clinical Documentation
- Wound care and irrigation
- Vital sign monitors
- Media preparation
- Restocking lab supplies
- Medical terminology proficiency
- EKG set up and monitoring
- Electronic Medical Records
- Quick problem solver
- Specimens collection and processing
- Equipment Sterilization
- Compassionate
- Customer Relationship Management (CRM)
- Reliable transportation
- Sterile technique
Accomplishments
- Dean's list 2024
- Nation Society of Leadership and Success Member since 2024.
Certification
- Certified Medical Office Support Specialist
- Pending AAMA Certification test date July 20, 2024.
- Diploma in Medial Assisting- Chattahoocheetech 2024
References
References available upon request.
Timeline
Medical Assistant
Prestige Medical Group
05.2024 - 07.2024
District Sales Manager
Liberty National Life Insurance Company
06.2013 - 05.2018
Durable Medical Equipment Specialist
Apria Healthcare
11.2005 - 09.2009
High School Diploma - College Preparatory Diploma
Gilmer High School
Some College (No Degree) - Medical Assisting
Chattahoochee Technical College
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