Brandi Hartzell
Receptionist
Bartlesville,OK
Summary
Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files.
Overview
12
12
years of professional experience
Work History
Medical Office Receptionist
FAMILY HEALTHCARE CLINIC
Bartlesville, OK
08.2019 - Current
- Scheduled, rescheduled and cancelled appointments
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Microsoft Word and Excel
- Healthcare Software
- Received, recorded and filed medical payments by check, cash and credit card.
- Used Amazing Charts to schedule appointments for doctor visits and procedures.
- Entered procedure codes and diagnosis codes into medical billing software
- Used Amazing Charts to schedule appointments for doctor visits and procedures
Office Coordinator
BIZY BEE HOME SERVICES
Dewey, OK
02.2018 - 08.2019
- Managed reception and lobby area, greeted visitors and responded to requests for information
- Produced professional and error-free letters, presentations and spreadsheets
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Received and screened high volume of internal and external communications
- Dispersed incoming mail to correct recipients throughout office
- Assisted with administrative tasks, including filing, answering phones and scheduling estimates
- Processed homeowners paperwork efficiently to support smooth office procedures
- Collected payments, issued receipts and updated accounts to reflect new balances
- Posted open positions on company and social media websites.
- Interacted with customers by phone, email or in-person to provide information.
Receptionist/Office Coordinator
DIRALAST ROOFING AND SIDING
Franklin, OH
06.2010 - 01.2018
- Kept reception area clean and organized to offer positive first impression to every visitor
- Took accurate messages for staff and management to facilitate open and speedy communication
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
- Greeted visitors, assessed needs and directed to appropriate personnel
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Processed payments for roofing jobs and updated accounts to reflect balance changes.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Responded to inquiries from callers seeking information
Education
Certificate in Medical Receptionist - Healthcare
Ashworth College
Norcross, GA07.2020
HIGH SCHOOL DIPLOMA - Medical Reception
Carlisle High School
Carlisle, Oh06.1999
Skills
- Healthcare Coding
- Insurance Claims
- Patient Records Gathering
- Front Desk Operations
- HIPAA Guidelines
- Insurance Billing Procedures
- Checking Patient Details
- Schedule Dissemination
- Patient Billing
- Reviewing Demographics
- Checking Medical Status
- Inputting Claims
- Processing Mail
- Coordinating Documents
- Policy Understanding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The mind is everything. What you think, you become.
Gautama Buddha
Timeline
Medical Office Receptionist
FAMILY HEALTHCARE CLINIC
08.2019 - Current
Office Coordinator
BIZY BEE HOME SERVICES
02.2018 - 08.2019
Receptionist/Office Coordinator
DIRALAST ROOFING AND SIDING
06.2010 - 01.2018
Certificate in Medical Receptionist - Healthcare
Ashworth College
HIGH SCHOOL DIPLOMA - Medical Reception
Carlisle High School
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