Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brandi Hartzell

Intake Specialist
Bartlesville,OK

Summary

Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines and assuring great Customer Service.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Claims Intake Specialist

Life Therapeutic
1 2024 - 07.2024
  • Proficient with Brightree Practice Management software, referral processing, and customer service
  • Maintained a high level of accuracy in data entry, ensuring the seamless flow of information between systems and teams.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Identified trends in claim submissions, suggesting improvements to intake processes that resulted in increased efficiency across the department.
  • Enhanced claims processing efficiency by streamlining intake procedures and documentation requirements.
  • Assisted Director of Operations with daily management of DME programs


Front Office Operations Manager

Family Healthcare Clinic
09.2020 - 01.2024
  • 501(c)3 nonprofit, organizing and assisting with coordinating yearly fundraisers.
  • Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
  • Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
  • Spearheaded the implementation of a new electronic health record system, resulting in enhanced data accuracy and accessibility.
  • Increased revenue collection by diligently monitoring insurance claims and following up on outstanding balances.
  • Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at month end.
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.

Administrative Office Assistant

Busy Bee Home Improvements
02.2018 - 03.2020
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through effective problem-solving skills.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed department budgets and generated financial reports for management review.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Education

Certification in Medical Administrative Assistant - Healthcare Administration

Ashworth College
Norcross, GA
06.2023

High School Diploma -

Carlisle High School
Carlisle, OH
05.2001 -

Skills

Payment posting

Claims analysis

Policy Interpretation

Document Control

Billing Software

Data entry proficiency

Medical coding knowledge

Attention to Detail

Prior authorization processing

Insurance Coverage Verification

Customer Service

Certification

Certification in Medical Administrative Assistant: Admin Procedures

References

References available upon request

Timeline

Front Office Operations Manager

Family Healthcare Clinic
09.2020 - 01.2024

Administrative Office Assistant

Busy Bee Home Improvements
02.2018 - 03.2020

High School Diploma -

Carlisle High School
05.2001 -

Claims Intake Specialist

Life Therapeutic
1 2024 - 07.2024

Certification in Medical Administrative Assistant - Healthcare Administration

Ashworth College

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Brandi HartzellIntake Specialist