Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Affiliations
Timeline
Generic

Brandi Hebert

Lake Elsinore,CA

Summary

Reliable and hardworking Bartender works autonomously or in teams to serve many happy customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender-Bar Manager

Pins N Pockets
Lake Elsinore, USA
01.2017 - 03.2024
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Monitored patron alcohol consumption to encourage safety.
  • Created signature beverages to increase revenue and patron loyalty.
  • Reorganized bar stations to streamline service flow.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Assisted with planning special events such as large banquets,weddings and quinceras.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.

Housekeeping Supervisor

Lawrence Welk Resort- Escondido
Escondido
10.2020 - 10.2021
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

Bartender-Bar Manager

Pepes Mexican Food
Canyon Lake, USA
01.2013 - 12.2015
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

Bartender

Famous Dave's
Riverside, USA
01.2013 - 12.2014

Bartender/Server Trainer

Leoness Cellars
Temecula, USA
01.2010 - 12.2013

Education

General

Alhambra High School
Phoenix, AZ
01-1994

Skills

  • Consistent
  • Food Quality
  • Human Resource Development
  • Interpersonal Skills
  • Inventory Control
  • Management
  • Order Processing
  • Point Of Sale Software
  • Public Relations
  • Suggestive Selling
  • Supervision
  • Training
  • Beverage Preparation
  • Health codes compliance
  • Staff Management
  • ABC regulations
  • Team Player
  • Outgoing Personality
  • Proficient in mixology

Certification

RBS Certified

Riverside County Health Card

Additional Information

  • Wait on multiple customers at the bar and throughout the bar area
  • Pour drinks using standard pour according to specifications.
  • Manage strict beverage control to minimize waste.
  • Set up glassware and liquor prior to events.
  • Process orders on a computerized Point of Sale system.
  • Close out cash register and prepare cashier report.
  • Retrieve liquor, wine and beer from various storage facilities.
  • Consistently use suggestive selling techniques.
  • Maintain a consistent, regular attendance record.
  • Managing the entire staff of the restaurant and coordinating their work
  • Responsible for increasing the business of the restaurant
  • Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly
  • Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit
  • Set budgets and execute plans for department sales, product purchase and staff development
  • Coordinating and managing the entire operation of restaurant by scheduling shifts
  • Provide customer support by resolving their complaints about service or food quality
  • Meeting and greeting customers and organize table reservations
  • Recruiting, training and motivating staff
  • Maintain high standard quality hygiene, health and safety

Affiliations

  • Football booster volunteer for EHS. Organizing meals and serving breakfast and dinner to over 100 football players weekly.
  • Received an award from the Health Department for the Cleanliest bar in Lake Elsinore 2022

Timeline

Housekeeping Supervisor

Lawrence Welk Resort- Escondido
10.2020 - 10.2021

Bartender-Bar Manager

Pins N Pockets
01.2017 - 03.2024

Bartender-Bar Manager

Pepes Mexican Food
01.2013 - 12.2015

Bartender

Famous Dave's
01.2013 - 12.2014

Bartender/Server Trainer

Leoness Cellars
01.2010 - 12.2013

General

Alhambra High School
Brandi Hebert