Reliable and hardworking Bartender works autonomously or in teams to serve many happy customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender-Bar Manager
Pins N Pockets
Lake Elsinore, USA
01.2017 - 03.2024
Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Negotiated purchase agreements with vendors to obtain best pricing on supplies.
Monitored patron alcohol consumption to encourage safety.
Created signature beverages to increase revenue and patron loyalty.
Reorganized bar stations to streamline service flow.
Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Assisted with planning special events such as large banquets,weddings and quinceras.
Created promotional materials such as flyers or posters to advertise specials or upcoming events.
Interviewed, hired and trained staff to improve customer retention and bolster sales.
Resolved escalated customer complaints to maximize satisfaction and loyalty.
Housekeeping Supervisor
Lawrence Welk Resort- Escondido
Escondido
10.2020 - 10.2021
Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Enforced rules and regulations set forth by management regarding health, safety and security policies.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Reviewed employee performance and devised improvement plan to achieve goals.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Bartender-Bar Manager
Pepes Mexican Food
Canyon Lake, USA
01.2013 - 12.2015
Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Bartender
Famous Dave's
Riverside, USA
01.2013 - 12.2014
Bartender/Server Trainer
Leoness Cellars
Temecula, USA
01.2010 - 12.2013
Education
General
Alhambra High School
Phoenix, AZ
01-1994
Skills
Consistent
Food Quality
Human Resource Development
Interpersonal Skills
Inventory Control
Management
Order Processing
Point Of Sale Software
Public Relations
Suggestive Selling
Supervision
Training
Beverage Preparation
Health codes compliance
Staff Management
ABC regulations
Team Player
Outgoing Personality
Proficient in mixology
Certification
RBS Certified
Riverside County Health Card
Additional Information
Wait on multiple customers at the bar and throughout the bar area
Pour drinks using standard pour according to specifications.
Manage strict beverage control to minimize waste.
Set up glassware and liquor prior to events.
Process orders on a computerized Point of Sale system.
Close out cash register and prepare cashier report.
Retrieve liquor, wine and beer from various storage facilities.
Consistently use suggestive selling techniques.
Maintain a consistent, regular attendance record.
Managing the entire staff of the restaurant and coordinating their work
Responsible for increasing the business of the restaurant
Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly
Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit
Set budgets and execute plans for department sales, product purchase and staff development
Coordinating and managing the entire operation of restaurant by scheduling shifts
Provide customer support by resolving their complaints about service or food quality
Meeting and greeting customers and organize table reservations
Recruiting, training and motivating staff
Maintain high standard quality hygiene, health and safety
Affiliations
Football booster volunteer for EHS. Organizing meals and serving breakfast and dinner to over 100 football players weekly.
Received an award from the Health Department for the Cleanliest bar in Lake Elsinore 2022