Brandi Henry
Crowley,LA
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at NexRep, enhancing customer loyalty through empathetic complaint resolution. Skilled in CRM software and possessing strong problem-solving abilities, I significantly improved customer satisfaction. My proactive approach and effective communication fostered positive relationships, driving repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
NexRep
03.2022 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
General -
Crowley High School
Crowley, LA05.1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Documentation
- Customer relationship management (CRM)
- Staff training
- De-escalation techniques
- Escalation management
- CRM software
- CRM software proficiency
- Software CRM system proficiency
Timeline
Customer Service Representative
NexRep
03.2022 - 02.2025
General -
Crowley High School
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