BRANDI HIGGINS
Jasper,TN
Summary
Resourceful Claims Agent known for high productivity and efficient task completion. Skilled in claims processing, customer service, and regulatory compliance. Excel at negotiation, problem-solving, and communication, ensuring seamless operations and client satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
UI CLAIMS AGENT
Tennessee Department of Labor
Chattanooga, TN
08.2023 - Current
- Assisted claimants in filing unemployment benefits applications, ensuring accurate submission and understanding of requirements.
- Investigated claims to ensure eligibility and compliance with state regulations.
- Reviewed documents to identify and escalate potential fraudulent claims, maintaining compliance with regulations.
- Responded to claimant inquiries regarding unemployment processes, providing clear guidance and support.
CERTIFIED MEDICAL ASSISTANT
Galen Healthcare
Chattanooga, TN
01.2020 - 08.2023
- Administered rapid tests for COVID and strep to help clinical staff assess conditions
- Measured vital signs and took medical histories to prepare patients for examination
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Informed patients about medications, procedures, and physician's instructions to enhance understanding and compliance
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Contributed to office operations by triaging patients by severity of medical complaint
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Scheduled appointments for patients via phone and in person
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Organized patient charts and supplies for quick access by medical staff, supporting team productivity
- Managed inventory by tracking supplies and ensuring availability, maintaining vaccination and product expiration logs for accurate documentation
- Incorporated outside records into charts and EHR
- Labeled and completed lab requisitions using ICD and CPT coding
CERTIFIED MEDICAL ASSISTANT
Pain Management Center
Chattanooga, TN
02.2017 - 01.2020
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Relayed patient messages to physicians regarding concerns, condition updates, or refill requests, facilitating timely treatment
- Collaborated with local pharmacies to resolve medication issues, ensuring clarity and continuity of patient care
- Documented notes during patient visits
- Scheduled appointments for patients via phone and in person
- Participated in team meetings to enhance workflows and support improved patient outcomes
- Cleaned medical equipment to ensure proper functioning and hygiene standards. and maintained medical equipment following procedures and standards
CERTIFIED MEDICAL ASSISTANT
Fast Access Healthcare
Chattanooga, TN
01.2016 - 02.2017
- Prepared treatment rooms by cleaning surfaces and restocking supplies to ensure readiness for patient care
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Educated patients on medications, procedures, and physician's instructions to promote understanding and adherence
- Documented comprehensive notes during patient visits to maintain accurate records and support continuity of care
- Entered external records into patient charts and electronic health records for accurate documentation.
- Scheduled appointments for patients via phone and in person
- Responded to patient callbacks and phone-in prescription refill requests
SHIFT LEADER
Sonic
Jasper, TN
11.2012 - 01.2016
- Supervised and led employees to achieve high productivity and exceptional customer service
- Resolved customer issues and managed emergencies independently in absence of manager or supervisor
- Educated customers on offerings, promotions, and pricing to enhance sales opportunities
- Guided team members in skill development to increase productivity and reduce workplace accidents
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Planned and managed resources to consistently meet production, quality and cost goals
- Identified needs of customers promptly and efficiently
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
Education
MEDICAL ASSISTANT CERTIFICATE - MEDICAL ANTHROPOLOGY
Academy of Allied Health Careers
TN05-2016
HIGH SCHOOL DIPLOMA -
Marion County High School
TN05-2014
Skills
- Claims processing
- Claims analysis
- Claim verification
- Regulatory compliance
- HIPAA compliance
- Documentation accuracy
- Appointment scheduling
- Inventory management
- Time management
- Critical thinking
- Leadership development
- Clear communication
Certification
Certified Medical Assistant (CMA)
Timeline
UI CLAIMS AGENT
Tennessee Department of Labor
08.2023 - Current
CERTIFIED MEDICAL ASSISTANT
Galen Healthcare
01.2020 - 08.2023
CERTIFIED MEDICAL ASSISTANT
Pain Management Center
02.2017 - 01.2020
CERTIFIED MEDICAL ASSISTANT
Fast Access Healthcare
01.2016 - 02.2017
SHIFT LEADER
Sonic
11.2012 - 01.2016
MEDICAL ASSISTANT CERTIFICATE - MEDICAL ANTHROPOLOGY
Academy of Allied Health Careers
HIGH SCHOOL DIPLOMA -
Marion County High School