Brandi Hill
Clayton,IN
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
16
16
years of professional experience
Work History
Office Manager
Dr. Dwight B Lee, Family & Cosmetic Dentistry
10.2009 - Current
- Managed office operations while scheduling appointments for department managers.
- Oversaw and evaluated 5-8 employees' performance and conveyed constructive feedback to improve skills.
- Enhanced revenue collection rates by diligently monitoring outstanding accounts, initiating timely follow-ups, and negotiating payment plans with patients.
- Conducted regular audits of over 4000 patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
- Educated patients on their insurance benefits and coverage options, empowering them to make informed decisions regarding their dental care expenses.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Front Desk Coordinator
W 10th Dental Group
02.2009 - 10.2009
- Scheduled 30+ appointments per day in computer system.
- Greeted 50-75 guests per day at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Receptionist
Chapel Hill Family Dentistry
03.2008 - 02.2009
- Greeted 25-40 guests per day at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed 10-30 appointments and meetings per day.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma - General
Eminence High School
Eminence, IN06.1999
Skills
- Account and Ledger Reconciliations
- Billing and Invoicing
- Human Resources
- Information Protection
- Project Management
- Office Supplies and Inventory
- Credit and Collections
- Administration and Operations
- Administering Payroll
- Customer Service Management
- Scheduling
- Conflict Management
Timeline
Office Manager
Dr. Dwight B Lee, Family & Cosmetic Dentistry
10.2009 - Current
Front Desk Coordinator
W 10th Dental Group
02.2009 - 10.2009
Front Desk Receptionist
Chapel Hill Family Dentistry
03.2008 - 02.2009
High School Diploma - General
Eminence High School
Similar Profiles
Kimberly ShearerKimberly Shearer
Registered Dental Assistant at Cosmetic And Family Dentistry Dr. Masuoka Dr. ZechRegistered Dental Assistant at Cosmetic And Family Dentistry Dr. Masuoka Dr. Zech
Reeba GeorgeReeba George
Registered Dental Hygienist at Family and Cosmetic Dentistry, Dr. Nagwa Rofael & AssociatesRegistered Dental Hygienist at Family and Cosmetic Dentistry, Dr. Nagwa Rofael & Associates
Ashley ShannonAshley Shannon
Scheduling and Insurance Coordinator at Dr. Andrei B. Simel D.D.S. Family & Cosmetic DentistryScheduling and Insurance Coordinator at Dr. Andrei B. Simel D.D.S. Family & Cosmetic Dentistry
Abigail AlleeAbigail Allee
Order Entry Specialist at Nelson Global Products, IncOrder Entry Specialist at Nelson Global Products, Inc
Archie PurvisArchie Purvis
Truck Driver at Dot Foods Inc.Truck Driver at Dot Foods Inc.