Brandi Hill
Clayton,IN
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
16
16
years of professional experience
Work History
Office Manager
Dr. Dwight B Lee, Family & Cosmetic Dentistry
2009.10 - Current
- Managed office operations while scheduling appointments for department managers.
- Oversaw and evaluated 5-8 employees' performance and conveyed constructive feedback to improve skills.
- Enhanced revenue collection rates by diligently monitoring outstanding accounts, initiating timely follow-ups, and negotiating payment plans with patients.
- Conducted regular audits of over 4000 patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
- Educated patients on their insurance benefits and coverage options, empowering them to make informed decisions regarding their dental care expenses.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Front Desk Coordinator
W 10th Dental Group
2009.02 - 2009.10
- Scheduled 30+ appointments per day in computer system.
- Greeted 50-75 guests per day at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Receptionist
Chapel Hill Family Dentistry
2008.03 - 2009.02
- Greeted 25-40 guests per day at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed 10-30 appointments and meetings per day.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma - General
Eminence High School
Eminence, IN06.1999
Skills
- Account and Ledger Reconciliations
- Billing and Invoicing
- Human Resources
- Information Protection
- Project Management
- Office Supplies and Inventory
- Credit and Collections
- Administration and Operations
- Administering Payroll
- Customer Service Management
- Scheduling
- Conflict Management
Timeline
Office Manager
Dr. Dwight B Lee, Family & Cosmetic Dentistry
2009.10 - Current
Front Desk Coordinator
W 10th Dental Group
2009.02 - 2009.10
Front Desk Receptionist
Chapel Hill Family Dentistry
2008.03 - 2009.02
High School Diploma - General
Eminence High School
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