Brandi Huckaba
Mattoon,IL
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. My main priority is making sure the person I am speaking with one the phone or in front of me, is comfortable and getting what they need. In my current position I have built a large amount of close client relationships. Many clients have become good friends and are very much like family.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist
Albin Animal Hospital
Mattoon, IL
09/09/14 - Current
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments for clients, customers, and other visitors.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted with special projects assigned by management when required.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Sorted incoming mail and directed to correct personnel each day.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Manager
Walmart
Mattoon, IL
01.2008 - 10.2014
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with industry regulations and company policies.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
High School Diploma -
Lake Land College
Mattoon, IL08-2005
Skills
- Scheduling
- Data Entry
- Document Management
- Organization skills
- Office Management
- Positive and professional
- Greeting and Seating Clients
- Multitasking and prioritization
- Time Management
- Multi-line telephone skills
- Professional Demeanor
Affiliations
- I love doing things with my three boys, from playing ball outside to relaxing and watching movies together.
- My passion is speaking for the voiceless. I am a huge animal advocate and have been all my life. I donate extra time to our Coles County Animal Shelter.
- I do love being creative and spending time in my office at home seeing what I can come up with next.
Accomplishments
- I am proud to say at one time I ran my own rescue/sanctuary. I worked hard to build my name Guardians By Grace. I was one of the top voted animal care takers in the Journal Gazette.
Certification
- I do not have a certificate stating, however I am one of the most asked for employees working at Albin Animal Hospital. For that I am beyond proud.
Languages
English
Professional
References
References available upon request.
Timeline
Manager
Walmart
01.2008 - 10.2014
Receptionist
Albin Animal Hospital
09/09/14 - Current
High School Diploma -
Lake Land College
- I do not have a certificate stating, however I am one of the most asked for employees working at Albin Animal Hospital. For that I am beyond proud.
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