Brandi Hullum
Converse,TX
Summary
Proven track record in enhancing customer loyalty and streamlining service operations. Excelled in complaint resolution and data entry, demonstrating critical thinking and a professional telephone demeanor. Supervised and trained teams, achieving significant improvements in service delivery and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Tiger Sanitation
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Tracked customer service cases and updated service software with customer information.
Lead Environmental Services Housekeeper
AdventHealth
12.2022 - 04.2024
- Supervised employees and developed training programs to ensure maximum performance
- Collaborated with front desk to respond promptly to guest requests and to promote positive experience
- Placed housekeeping staff on specific blocks based on abilities and nightly requirements
- Reviewed employee performance and devised improvement plan to achieve goals
Reservation Service Agent/Dispatcher Office Assistant
First Transit
03.2014 - 04.2019
- Assisted customers via phone, fax, e-mail by providing confirmations, answering questions
- Researched and resolved customer issues
- Reviewed guest information and payment options, checking for accuracy and completeness
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
High School Diploma -
Lifeskills Center North
Columbus, OH06.2010
Skills
- Active Listening
- Critical Thinking
- Customer Service
- Data Entry
- Problem Resolution
- Complaint Handling
- Complaint resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
Tiger Sanitation
07.2024 - Current
Lead Environmental Services Housekeeper
AdventHealth
12.2022 - 04.2024
Reservation Service Agent/Dispatcher Office Assistant
First Transit
03.2014 - 04.2019
High School Diploma -
Lifeskills Center North
Similar Profiles
Martin EscobarMartin Escobar
Driver Helper at Tiger SanitationDriver Helper at Tiger Sanitation
Bruice JonsonBruice Jonson
Post Trip Inspector/Diesel Mechanic Driver at Tiger SanitationPost Trip Inspector/Diesel Mechanic Driver at Tiger Sanitation
Abraham De LunaAbraham De Luna
Rear Load Driver at Tiger SanitationRear Load Driver at Tiger Sanitation