Brandi Israel
Verdi,NV
Summary
Enthusiastic, Goal-oriented and resourceful Accounting Technician with 15-year track record of providing exceptional attention to detail, organizational and interpersonal traits. Knowledge in Eden use with the understating and training of ledger verification and accounts payable. Excellent verbal, written communication and customer service skills. Eager to learn, grow and excel.
Overview
13
13
years of professional experience
Work History
Accounting Technician
City Of Mukilteo
Mukilteo, WA
07.2022 - Current
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Input financial data and produced reports using Eden.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained relationships with vendors and managed invoices in Eden.
- Processed full-cycle Accounts Payable, including review of all invoices for proper GL coding,
and preparing agenda bill and expenditure reports. - Program Administrator for US Bank Procurement.
- Program Administrator for PetroCard and Visa program.
- Prepared journal entries and ran various GL reports.
- Entered daily cash in SmartGov, including payments for utility tax, admissions tax, business
licenses, downtown paid parking coins, boat launch and EFTs. - Prepared and balanced daily deposits to GL.
- Reconciled monthly statements and transactions to keep vendor records accurate and
current. - Worked closely with department personnel to produce accurate and timely bills.
- Served as backup to Public Works, Business Licensing and Accounts Receivable.
Finance Coordinator
City of Mountlake Terrace
Mountlake Terrace, WA
10.2019 - 07.2022
- Demonstrated excellence in customer service and utilizing invaluable interpersonal communication skills.
- Handled incoming and outgoing deliveries.
- Created receipt reports in Munis, SmartGov and DOR for interdepartmental use.
- Provided general and specific service-related information concerning of business licenses with Washington State Department of Revenue information.
- Promoted products and services based on customer needs.
- Gathered and collected all financial information for business and verified accuracy in system.
- Assisted with accounts payable and receivable transactions.
- Assisted Vendors in avoiding late penalties by scheduling payments in advance.
- Verified interdepartmental invoices.
- Improved office operations by automating client correspondence, record tracking and data communications, i.e. accounts payable, utility billing, and business licensing.
- Monitored front areas and main phone line so that questions could be promptly addressed.
- Organized meetings for department Director and staff and coordinated availability of conference rooms for participants.
- Provided timely project management within budget constraints for multi-faceted problems concerning executive leaders, i.e. Volunteers of America and OSG.
- Assist with optimized organizational systems for payment collections, AP/AR, deposits.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for city records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Issued various passport applications through NPIC; processed and issued businesses licenses through Department of Revenue of Washington state and collected appropriate fees.
- Issued public notification of official activities.
- Assisted with SAO audits by providing requested documentation and answering questions related to accounts payable.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Member Service Representative II & Accounting Specialist
Nordstrom, Federal Credit Union
Seattle, WA
05.2011 - 10.2019
- Demonstrated excellence in customer service and utilizing invaluable interpersonal communication skills
- Handled incoming and outgoing deliveries
- Provided general and specific service-related information concerning credit union products or policies
- Operated and balance cash drawer.
- Set up new account files, and provide members with all necessary information for membership
- Cross-sold credit union products and services
- Promoted credit union products and services based on member needs that are obtained from member interviews and/or review of member's account
- Maintained accurate inventory count
- Accurately maintained membership accounts
- Received and processed loans and VISA payments.
- Knowledgeable in FSP, Forza, Catalyst, Check 21 and PegaReach Systems.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Maintained accurate and current customer account data with manual forms processing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes i.e. online banking.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Increased revenue by actively listening to customers and proposing optimal KASASA and VISA offerings.
- Promised best prices for NORDSTROM CU MEMBERS and maintained accuracy when determining loan quotes.
- Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Increased revenue by actively listening to customers and proposing optimal Kasasa offerings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Cross-trained and provided back up for customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided to prevent fraud.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained staff on operating procedures and company services.
Sports Desk Lead, Barista and Child Care
Seattle Athletic Club
Seattle, WA
09.2009 - 05.2011
- Demonstrate excellence in customer service and hospitality, utilizing invaluable interpersonal communication skills
- Implement on-the-job training for new employees
- Data entry, filing
- Administrative support
- Handle incoming and outgoing deliveries
- Accurately maintain cash, credit card, member charge resources by computing sale pricing, receiving and processing payments
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered multi-line phone system and greeted callers enthusiastically.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Introduced children to educational games and activities to boost learning.
Education
No Degree -
Shoreline Community College
Seattle, WAHigh School Diploma -
Juanita High School
2002
Skills
- Understanding of financial reporting
- Administrative abilities
- Training and Development
- Handling Customer Complaints
- Friendly and Relatable
- Customer Service Management
- Multitasking and Prioritization
- Accounts Payable and Receivable
- Washington State Bars
- Tyler Technologies software - Eden and Munis
Timeline
Accounting Technician
City Of Mukilteo
07.2022 - Current
Finance Coordinator
City of Mountlake Terrace
10.2019 - 07.2022
Member Service Representative II & Accounting Specialist
Nordstrom, Federal Credit Union
05.2011 - 10.2019
Sports Desk Lead, Barista and Child Care
Seattle Athletic Club
09.2009 - 05.2011
No Degree -
Shoreline Community College
High School Diploma -
Juanita High School
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