Brandi J Lipford

Work History

Sisters of Mercy of the Americas

01.2024 - Current

Coordinate the planning and execution of in-person and virtual meetings, conferences, and events to ensure smooth operations
Plan and oversee event logistics, stakeholder engagement, and vendor management, ensuring efficiency and compliance with organizational policies
Develop and implement functional guidelines and processes for event operations, aligning with organizational objectives and best practices in travel program management
Manage event budgets, optimizing cost efficiency while maintaining high-quality standards and ensuring financial accountability
Negotiate contracts with venues, vendors, and service providers to secure favorable terms and cost-effective solutions
Oversee hotel logistics, including contracts, banquet event orders (BEOs), audiovisual setups, registration, and staffing needs
Collaborate with hosts, stakeholders, and service providers to maintain meticulous attention to detail for successful event outcomes
Employ problem-solving skills to anticipate and resolve challenges, adapting to fast-paced environments for flawless event execution
Leverage event management software and technology to streamline planning, registration, and reporting processes, enhancing overall operational effectiveness

Groove Productions, Inc.

01.2013 - 12.2023

Led the planning and execution of diverse events, including national concert tours, comedy shows, corporate functions, and private celebrations, ensuring strict adherence to budgets and timelines
Managed pre-event logistics, coordinating cross-functional teams to guarantee seamless execution
Negotiated venue contracts, securing favorable terms while optimizing cost efficiency
Developed and implemented promotional strategies-including social media campaigns, flyer distribution, and direct outreach-to maximize event visibility and attendance
Successfully planned and executed live performances for audiences of up to 20,000 attendees
Oversaw hospitality and catering riders, ensuring all client and artist specifications were met

Delta Air Lines, Inc.

12.2018 - 11.2022

Led and mentored a team of customer service agents, providing training and guidance to improve service efficiency and enhance customer satisfaction
Managed check-in operations, ticket modifications, and rebookings, ensuring a seamless travel experience
Supervised boarding processes, ensuring compliance with safety protocols and providing specialized assistance to passengers with unique needs
Acted as a key resource on airline policies and industry regulations, equipping team members with the knowledge to effectively address passenger concerns
Fostered a collaborative team environment, implementing best practices to optimize service delivery and operational efficiency
Worked extensively with GDS systems and reservations processes, supporting travel management companies (TMCs) and aligning with technical job requirements
Proactively resolved passenger issues, coordinating with internal departments to ensure satisfaction and demonstrating strong stakeholder communication skills