Brandi J Lipford
Charlotte,NC
Summary
Sales Account Manager with 11 years of experience seeking role as Manager, Sales Regional Accounts Team. Proven track record in account management, strategic account plans, and enhancing market share for Hilton Brands. Strong leadership and negotiation skills, adept at fostering relationships and optimizing cost efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Institute Meeting and Event Coordinator
Sisters of Mercy of the Americas
12.2024 - Current
- Coordinate the planning and execution of in-person and virtual meetings, conferences, and events to ensure smooth operations
- Plan and oversee event logistics, stakeholder engagement, and vendor management, ensuring efficiency and compliance with organizational policies
- Develop and implement functional guidelines and processes for event operations, aligning with organizational objectives and best practices in travel program management
- Manage event budgets, optimizing cost efficiency while maintaining high-quality standards and ensuring financial accountability
- Negotiate contracts with venues, vendors, and service providers to secure favorable terms and cost-effective solutions
- Oversee hotel logistics, including contracts, banquet event orders (BEOs), audiovisual setups, registration, and staffing needs
- Collaborate with hosts, stakeholders, and service providers to maintain meticulous attention to detail for successful event outcomes
- Employ problem-solving skills to anticipate and resolve challenges, adapting to fast-paced environments for flawless event execution
- Leverage event management software and technology to streamline planning, registration, and reporting processes, enhancing overall operational effectiveness
Director of Special Events
Groove Productions, Inc.
01.2013 - 12.2023
- Led the planning and execution of diverse events, including national concert tours, comedy shows, corporate functions, and private celebrations, ensuring strict adherence to budgets and timelines
- Managed pre-event logistics, coordinating cross-functional teams to guarantee seamless execution
- Negotiated venue contracts, securing favorable terms while optimizing cost efficiency
- Developed and implemented promotional strategies-including social media campaigns, flyer distribution, and direct outreach-to maximize event visibility and attendance
- Successfully planned and executed live performances for audiences of up to 20,000 attendees
- Oversaw hospitality and catering riders, ensuring all client and artist specifications were met
Customer Service Lead
Delta Air Lines, Inc.
12.2018 - 11.2022
- Led and mentored a team of customer service agents, providing training and guidance to improve service efficiency and enhance customer satisfaction
- Managed check-in operations, ticket modifications, and rebookings, ensuring a seamless travel experience
- Supervised boarding processes, ensuring compliance with safety protocols and providing specialized assistance to passengers with unique needs
- Acted as a key resource on airline policies and industry regulations, equipping team members with the knowledge to effectively address passenger concerns
- Fostered a collaborative team environment, implementing best practices to optimize service delivery and operational efficiency
- Worked extensively with GDS systems and reservations processes, supporting travel management companies (TMCs) and aligning with technical job requirements
- Proactively resolved passenger issues, coordinating with internal departments to ensure satisfaction and demonstrating strong stakeholder communication skills
Education
Associates of Arts & Sciences -
Community College of Allegheny County
Pittsburgh, PASkills
- Data Analysis
- Project Management
- Problem Solving
- Critical Thinking
- Budgeting
- Attention to Detail
- Time Management
- Stakeholder Engagement
- Travel Systems & Program Analysis
- Communication & Reporting
- Technical Expertise
- Policy & Process Development
- Communication
- Collaboration
- Leadership
- Relationship Building
- Conflict Resolution
Certification
Notary Public, North Carolina, Secretary of State, 09/01/21, 09/01/26
Timeline
Institute Meeting and Event Coordinator
Sisters of Mercy of the Americas
12.2024 - Current
Customer Service Lead
Delta Air Lines, Inc.
12.2018 - 11.2022
Director of Special Events
Groove Productions, Inc.
01.2013 - 12.2023
Associates of Arts & Sciences -
Community College of Allegheny County
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