Summary
Overview
Work History
Skills
Timeline
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Brandi Johns

Watauga,TX

Summary

Results-oriented Unix Administrator with 30+ years of experience identifying technical issues and developing lasting solutions to drive data integrity and server availability. Offering excellent communication skills and proven to collaborate cross-functionally with IT and project teams to execute wide-scale system upgrades.

Overview

24
24
years of professional experience

Work History

VP - Senior Technical Analyst

Citigroup
03.2006 - 03.2024
    • Aligned technology initiatives with organizational goals to drive growth and competitiveness within the market space.
    • Streamlined technical processes by identifying inefficiencies and implementing improved solutions.
    • Established standardized methodologies across various departments aimed at streamlining operations while minimizing risks associated with implementing new technologies.
    • Facilitated effective communication between technical teams, stakeholders, and end-users by acting as a liaison during all phases of project development.
    • Spearheaded the implementation of new systems across the organization, providing training and support throughout the process.
    • Assisted in long-term planning efforts by providing insights into emerging technological advancements relevant to strategic objectives of the organization.
    • Improved overall user experience within internal systems through rigorous usability testing leading up to final product launch.
    • Created comprehensive documentation for technical processes and procedures, serving as valuable resources for team members and external auditors alike.
    • Enhanced system performance through regular monitoring, maintenance, and troubleshooting tasks.
    • Mentored junior analysts in best practices for data analysis, software development, and project management.
    • Resolved critical issues by conducting root cause analyses, developing corrective action plans, and preventing future occurrences.
    • Developed custom software applications tailored to meet specific business requirements and improve operational efficiency.
    • Identified system issues and recommended changes to close system holes.
    • Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
    • Assisted with deployment issues by clarifying user questions and identifying problems.
    • Installed, tested and documented result for new software packages, technologies and tools.
    • Provided technical and functional recommendations based on project requirements.
    • Promptly resolved technical issues for staff to minimize downtime.
    • Ran diagnostics and conducted software tests to resolve system issues.
    • Measured and reported on service-level metrics to streamline IT assessment.
    • Authored test reports, software documentation and application manuals.
    • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
    • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
    • Developed diagrams to describe and lay out logical operational steps.
    • Offered input for complex documents to support client-ready final versions.

UNIX/Netbackup Administrator

SBC/AT&T
09.2003 - 03.2006
  • Configured maintained, and upgraded mission-critical applications on Unix servers to ensure optimal performance under high load conditions.
  • Reduced downtime by implementing effective backup strategies and disaster recovery plans for critical systems.
  • Evaluated new technologies and tools for integration into existing infrastructure, driving continuous improvement in system performance and functionality.
  • Improved system performance by optimizing Unix server configurations and streamlining processes.
  • Enhanced network security through regular audits, prompt patching, and diligent monitoring of potential threats.
  • Coordinated with vendors and support teams to troubleshoot hardware and software issues, ensuring timely resolution of problems and minimal disruption to business operations.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.

Unix Administrator

Verizon Wireless
06.2001 - 08.2003
  • Improved system performance by optimizing Unix server configurations and streamlining processes.
  • Coordinated with vendors and support teams to troubleshoot hardware and software issues, ensuring timely resolution of problems and minimal disruption to business operations.
  • Served as an escalation point for complex technical issues related to Unix administration, providing expert guidance to resolve incidents quickly while minimizing impact on endusers.
  • Maintained high availability of Unix-based services by closely monitoring performance metrics and addressing bottlenecks promptly.
  • Reduced downtime by implementing effective backup strategies and disaster recovery plans for critical systems.
  • Provisioned new software and hardware for use, following established security policies.
  • Monitored temperature and power draw to immediately detect faults and failures.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Led server infrastructure development, quality assurance, staging and production systems.

IT Manager/Unix System Administrator

Springbow Solutions
05.2000 - 06.2001
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Interacted and negotiated with vendors, outsources and contractors to secure products and services.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
  • Oversaw IT department operations and training.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
  • Implemented and maintained technology and software budget.
  • Provided Tier-2 support for escalated issues, troubleshooting complex problems in a timely manner to minimize disruption to users'' productivity.
  • Mentored junior team members, providing guidance on best practices in Unix system administration.
  • Assisted in capacity planning efforts by analyzing trends in resource usage and predicting future requirements based on business growth projections.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Diagnosed and resolved hardware and software issues.

Skills

  • Network architecture understanding
  • Project management experience
  • Performance optimization techniques
  • IT Infrastructure Understanding
  • System Integration Strategies
  • IT risk management
  • Technical reporting
  • Hardware and software installation
  • System Integration
  • Disaster Recovery Planning
  • System Maintenance
  • Project Documentation
  • Systems Analysis

Timeline

VP - Senior Technical Analyst

Citigroup
03.2006 - 03.2024

UNIX/Netbackup Administrator

SBC/AT&T
09.2003 - 03.2006

Unix Administrator

Verizon Wireless
06.2001 - 08.2003

IT Manager/Unix System Administrator

Springbow Solutions
05.2000 - 06.2001

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Brandi Johns