Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Brandi Johnson

Lakewood,OH

Summary

Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Organized and dependable,successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Lyft Driver

Lyft
Cleveland, OH
02.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.

Parts Counter Person

Honda Of Middleburg Heights
08.2022 - 05.2023
  • Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Managed inventory effectively, ensuring availability of high-demand items for customers.
  • Processed customer orders accurately and efficiently, contributing to repeat business.
  • Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
  • Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
  • Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
  • Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
  • Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
  • Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Ordered parts from various distributors to fulfill demands.
  • Maintained clean and neat parts counter and sales floor.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Adhered to company guidelines for performance and compliance.
  • Assisted customers in finding appropriate parts promptly.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.

Parts Stocker

Sunnyside Honda
03.2020 - 07.2022
  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Processed and packaged stock items for customer purchases.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.

Assistant Administrator

Creative Playrooms
Westlake, Ohio
03.2014 - 09.2014
  • Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
  • Maintained accurate financial records through diligent bookkeeping practices.
  • Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
  • Developed strong professional relationships with clients by providing exceptional customer service and timely responses to inquiries.
  • Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
  • Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.

Cashier

Convenient Food Mart
Lakewood, OH
02.1994 - 03.2014
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Assistant Administrator

Brownstone Day School
Lakewood, OH
08.2007 - 10.2013
  • Developed strong professional relationships with clients by providing exceptional customer service and timely responses to inquiries.
  • Proactively identified areas for improvement in administrative processes, proposing innovative solutions that streamlined operations without sacrificing quality.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Prepared comprehensive reports on various aspects of the organization''s operations.
  • Managed company schedule to coordinate calendar.
  • Entered and maintained departmental records in company database.
  • Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
  • Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
  • Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
  • Maintained accurate financial records through diligent bookkeeping practices.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices and established regulatory standards.
  • Frequently inspected production area to verify proper equipment operation.
  • Managed purchasing, stocking and organizing inventory.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained digital databases, physical files and area logs.
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.

Education

No Degree - Nursing

Bryant And Stratton
Parma, Ohio

GED -

Lakewood High School
Lakewood, OH

Skills

  • Ordering Parts
  • Improving Customer Satisfaction
  • Coordinating Paperwork
  • Invoice Processing
  • Telephone Etiquette
  • Parts Identification
  • Order Processing
  • Workplace Safety
  • Cash Handling
  • Customer Service
  • Computer Literacy
  • Interpersonal Skills
  • Decision Making
  • Attention to Detail

Timeline

Lyft Driver

Lyft
02.2023 - Current

Parts Counter Person

Honda Of Middleburg Heights
08.2022 - 05.2023

Parts Stocker

Sunnyside Honda
03.2020 - 07.2022

Assistant Administrator

Creative Playrooms
03.2014 - 09.2014

Assistant Administrator

Brownstone Day School
08.2007 - 10.2013

Cashier

Convenient Food Mart
02.1994 - 03.2014

No Degree - Nursing

Bryant And Stratton

GED -

Lakewood High School

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Brandi Johnson