Brandi Johnson
Jacksonville,FL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Seeking a challenging experience where the skills and knowledge that have been acquired can be put to the highest level of use.
Overview
4
4
years of professional experience
Work History
Inventory Specialist- Serialized
Palmetto State Armory
12.2023 - 08.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Received product into two different POS systems
- Managed large quantities of emails per day
Customer Sales Representative II
Palmetto State Armory
04.2023 - 12.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Completed federal forms with 100% accuracy
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Emphasized product specifications to meet customer needs.
- Assisted call-in customers with questions and orders.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
Customer Sales Representative
Palmetto State Armory
10.2022 - 04.2023
- Built strong relationships with customers through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted call-in customers with questions.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
Key Holder Sales Associate
Boot Barn
11.2021 - 09.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Team Member
Tractor Supply Co.
07.2020 - 06.2021
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Sales Associate
US Coast Guard Exchange
03.2020 - 06.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
Communications
Yavapai Community College
Prescott, AZSkills
- Attention to Detail
- Exceptional customer service
- Inventory Control
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- POS System Operation
References
- Scarlett Leon, (843) 801-6977
- Jennifer Nelson, (843) 813-2448
- Raymond Garrison, (843) 469-1076
- Cory Cox, (760) 678-2007
Timeline
Inventory Specialist- Serialized
Palmetto State Armory
12.2023 - 08.2024
Customer Sales Representative II
Palmetto State Armory
04.2023 - 12.2023
Customer Sales Representative
Palmetto State Armory
10.2022 - 04.2023
Key Holder Sales Associate
Boot Barn
11.2021 - 09.2022
Team Member
Tractor Supply Co.
07.2020 - 06.2021
Sales Associate
US Coast Guard Exchange
03.2020 - 06.2021
Communications
Yavapai Community College
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