Brandi Johnson
Vidor,Texas
Summary
Pursuing a Career in a diverse environment using the skills gained from work and life. University of Phoenix Associate graduate, offering a strong academic background in IT, consistently recognized for technical troubleshooting skills. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, programs, browsers, hardware, and device networking.
Overview
11
11
years of professional experience
Work History
Windows 11/desktop support analyst
Randstad Technologies-Chevron Phillips
03.2023 - 12.2023
- Contracted out for a Windows 11/desktop support analyst long-term project providing end to end service with migration and ticketing system
- Implementing applications and services using Azure Intune, Config Manager, Identity Manager and Microsoft Suite 365
- Actively involved with Desktop support services including Remote connect, Ticketing systems, software, and hardware support
- Supports local business system applications and infrastructure while following safety policy and security procedures
- Communicate with end users in person, via phone, and via email to resolve technical issues
- Manage users, accounts, and passwords in Active Directory
Desktop Support
Zodiac Solutions/ HCL Technologies-Exxon Mobil
01.2023 - 04.2023
- Contracted out to implement and set up Windows 11 for migration and desktop support to end user
- Supports local business system applications and mission-critical servers/infrastructure for the site
- Follow the guidelines of safety, proprietary data, storage and policies and procedures of the organization
Desktop Support/ IT Engineer
Peak Systems, INC
03.2013 - 01.2022
- Contracted out to repair and install hardware, software, networks, printers and wiring while providing training to clients
- Examples: Install Dual Monitors, hardware install and support, printer setup and IP addresses, OS Windows 11 Migration, End user Settings and download software
Barrister Global
01.2020 - 04.2021
- Install Multi Functioning Printers, Networked Routers and Set IP addresses using Dynamic, Static, Subnet Mask, DHP and Gateway IP on Network and calibrate printers
- Break/Fix repairs also while Providing Training as needed
F2Onsite
01.2021 - 02.2021
- Troubleshoot Windows 10, desktops and laptops, and printers/scanners at the facility while migrating employee devices
Education
IT degree - Web design and Programing
University of Phoenix Online
Houston, Tx02.2011
Skills
- Machining parts
- Assembly
- Blueprints
- Tools
- Calipers
- Various manual machines
- Troubleshoot Devices and software
- Database creation and manipulation
- Networking
- Software of all types
- Hardware
- Various programs
- Customer Service
- Office Software and skills
Additionalinformationandskills
Machining parts, Assembly, Blueprints, Tools, Calipers, Various manual machines, Troubleshoot Devices and software, Database creation and manipulation, Networking, Software of all types, Hardware and various programs, Customer Service and Office Software and skills
Timeline
Windows 11/desktop support analyst
Randstad Technologies-Chevron Phillips
03.2023 - 12.2023
Desktop Support
Zodiac Solutions/ HCL Technologies-Exxon Mobil
01.2023 - 04.2023
F2Onsite
01.2021 - 02.2021
Barrister Global
01.2020 - 04.2021
Desktop Support/ IT Engineer
Peak Systems, INC
03.2013 - 01.2022
IT degree - Web design and Programing
University of Phoenix Online
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