Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Johnson

Canton,IL

Summary

Accomplished Business Consultant with expertise in optimizing operations, boosting revenues, and enhancing business productivity. Proficient in strategic planning, process improvement, financial analysis, and project management. Demonstrated track record of implementing innovative solutions to foster business growth. Successfully led teams to surpass performance goals and uphold exceptional client satisfaction standards.

Overview

10
10
years of professional experience

Work History

Inside Sales Engineer

Heart Technologies
01.2025 - Current
  • Enhanced revenue growth by implementing strategic inside sales initiatives and optimizing team performance.
  • Improved internal communication between inside sales team members by establishing regular meetings where best practices were shared.
  • Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
  • Facilitated smooth transactions by accurately processing sales orders, returns, and exchanges.
  • Supported sales team efforts by validating sales orders for proper pricing, discounts, terms, and credit approval prior to processing invoices.
  • Assisted in the development of project proposals, including scope definition, objectives, deliverables, and resource allocation.
  • Worked with senior project managers to assist with day-to-day functions.
  • Increased organizational transparency by promoting open communication channels among departments.
  • Promoted organizational transparency concerning IT strategy, budget allocation, project progress updates, and performance metrics.
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Assisted with contract negotiations, ensuring mutually beneficial terms for both parties involved in projects.
  • Drove innovation in analytic methodologies by staying abreast of industry trends and incorporating cutting-edge technologies into existing workflows.
  • Spearheaded process improvements that resulted in streamlined workflows, reduced administrative overheads, and increased overall productivity for the team.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

IT Business Consultant

TimbukTech, Inc.
12.2021 - 09.2024
  • Increased client satisfaction by implementing tailored solutions for their unique business needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted quarterly account reviews to identify areas for improvement, compliance and growth.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Increased revenue generation by identifying opportunities for IT-enabled growth and driving related projects.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Retail Wireless Consultant/ Business Expert/Sales Manager

U.S. Cellular
06.2018 - 11.2021
  • Demonstrate products to customers, discussed features and redirected objections to capture sales
  • Recommend merchandise to customers based on needs and preferences
  • Kept apprised of emerging trends and provided informative customer service to assist in product knowledge
  • Train new hires on relationship building, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections
  • Leadership development training
  • Small to medium business support
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
  • Maintained and enforced strict and up to date cleanliness and social distancing policies regarding the COVID-19 pandemic to ensure both employee safety and customer satisfaction
  • Experience with CRM (sales now)
  • Business to Business Cellular Sales in store as Business Expert
  • Educated customers on product features and benefits, enhancing overall sales engagement.
  • Assisted in inventory management by tracking stock levels and ordering supplies as needed.

Retail Wireless Consultant

Verizon Wireless
10.2017 - 05.2018
  • Educated customers by sharing extensive wireless product and service knowledge
  • Monitored inventory and restocked shelves
  • Demonstrated products to customers, discussed features and redirected objections to capture sales

Bar Manager

Buffalo Wild Wings
01.2017 - 10.2017
  • Maximized employee morale and corrected performance issues in accordance with established standards
  • Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
  • Memorized over 15 specialty drinks, supported bartenders and 8-10 servers with speciality drinks for 50-100 customers in all areas of establishment every shift
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and culture of establishment
  • Grew relationships with all major alcohol distributors for weekly inventory

General Manager

Zaxby's
09.2015 - 11.2016
  • Maximized team performance by training 80+ new employees on proper food handling, guest expectations and restaurant protocols
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
  • Supervised 75 employees and 4 assistant managers
  • Also while training employees for management and growth within company
  • Overlooked schedules, accounts payable, accounts receivable and payroll for multimillion dollar business every week
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
  • Optimized profits by controlling food, beverage and labor costs daily
  • Detailed hands-on requirements for performing preventive maintenance and repairs to fryers and food storing equipment daily
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
  • Memorized over 20 menu items and rotating specials in order to give accurate trainings to employees for recommendations to guests

Education

Some College (No Degree) - Business Administration And Management

Robert Morris University

High School Diploma -

Canton High School
Canton, IL
05.2010

Skills

  • Results-driven mindset
  • Sales acumen
  • Value-based selling
  • Leadership in sales teams
  • Client account management
  • Collaborative partnership building
  • Market Knowledge
  • Budget development
  • Sales coaching
  • Sales forecasting
  • Effective team collaboration
  • Analytical problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Decision-making
  • Self motivation
  • Customer relationship management
  • Project management
  • Sales reporting
  • Upselling techniques
  • Cold calling
  • Product lifecycle management
  • Consultative selling
  • Project estimation
  • Scheduling and planning
  • Analytical thinking
  • Team collaboration and leadership
  • Document management
  • Excellent negotiation skills
  • MS Office
  • Connectwise Manage
  • Sage

Timeline

Inside Sales Engineer

Heart Technologies
01.2025 - Current

IT Business Consultant

TimbukTech, Inc.
12.2021 - 09.2024

Retail Wireless Consultant/ Business Expert/Sales Manager

U.S. Cellular
06.2018 - 11.2021

Retail Wireless Consultant

Verizon Wireless
10.2017 - 05.2018

Bar Manager

Buffalo Wild Wings
01.2017 - 10.2017

General Manager

Zaxby's
09.2015 - 11.2016

High School Diploma -

Canton High School

Some College (No Degree) - Business Administration And Management

Robert Morris University

Similar Profiles

CREATE PROFILE
Brandi Johnson